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Unable to log into sourcetree, reset password 3 times

Stanley Chilton
Stanley Chilton Dec 31, 2018

i'm trying to pull my bit bucket repo however, upon trying it prompted me for a login, this i have done many times before but this time it seems that my password wasn't working, i reset this password and then tried again although this still didn't work, i can for some reason log into the website using the password but not the source tree program. 
anyone have any suggestions?
or is anyone else having issues?

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bgannin
bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 02, 2019

Hi Stanley,

Our apologies for the hiccup; we'll need a few more details to provide guidance.

* what platform are you on?

* what version of Sourcetree are you using?

* are you using SSH or HTTPS for authentication to a repository or performing REST actions like listing your repositories?

Brian Ganninger
Senior Mac Developer, Sourcetree

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Stanley Chilton
Stanley Chilton Jan 03, 2019 • edited

I'm on windows

version 2.3.1.0

HTTPS I believe

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Stanley Chilton
Stanley Chilton Jan 03, 2019

plus if its any help, i can also sync my laptop using the same password and that so yeah I'm not getting the password wrong

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