Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,559,882
Community Members
 
Community Events
185
Community Groups

Unable to install SourceTree

Anam Ahmed
Anam Ahmed Nov 15, 2022

Hi

We are trying to install SourceTree from https://www.sourcetreeapp.com/

For some reason, the application gets installed, but we get a splash screen and it does not open. We tried installing older versions (after viewing this support article) and they produced the same results.

The logs are empty, so we are unable to troubleshoot further. Any guidance from your team is much appreciated.

Answer
Watch
Like Be the first to like this
229 views

1 answer

1 accepted

1 vote
Answer accepted
Christer Kaivo-oja
Christer Kaivo-oja Nov 15, 2022

I had something that might be the same issue when trying to update to v3.4.10 from within SourceTree.

To make it start up properly again, I found that navigating to the SourceTree.exe file (AppData\Local\SourceTree\), there were multiple folders starting with "app". In my case, I removed the practically empty "app-3.4.10" folder and I was able to start SourceTree again. I have since then manually downloaded the 3.4.10 installer and upgraded that way though so I am now on the latest version.

View More Comments
Anam Ahmed
Anam Ahmed Nov 17, 2022

Thanks Christer

Like
Reply

Suggest an answer

Log in or Sign up to answer
Sourcetree
Sourcetree
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

See all events