Unable to Fetch Remote Repositories due to "No workspace with identifier {some_identifier}" Error

[Onur Cipe]

Sourcetree cannot fetch remote repositories. It raises, "An error occurred while trying to refresh remove repositories for your account (some_account_name). You can view the server's response below". The error contents section shows "message: No workspace with identifier '{some_identifier}'".

Any help would be appreciated.

[Arati Mohanty · Accepted solution]

Hi @Onur Cipe . As the description of the issue is unclear, Could you help us with more details like what is the Sourcetree version you are using and in which OS.

We would like to ask you to create a Jac ticket with the issue description. in https://jira.atlassian.com/browse/SRCTREE (For Mac OS) or, https://jira.atlassian.com/browse/SRCTREEWIN (For Windows)

It will be very helpful if share the screenshot/video of the issue.

[Onur Cipe]

Hi @Arati Mohanty

Thanks for the follow-up, and sorry about the unclear description. Basically, when I click the "Remote" button to fetch remote repositories, I get the error I mentioned. Please see the below screenshot to see which button I clicked and the error message.

My Sourcetree Version is 4.2.1 (248). I am running on macOS Ventura 13.0 at Apple Silicon.

I'll be happy to provide you with more details if needed.

[Onur Cipe]

@Arati Mohanty

Maybe this also helps find the issue. Please follow the below screenshots.

Step 1:

Step 2:

Step 3:

[Arati Mohanty]

@Onur Cipe . Thank you for reaching out to us. We have provided the fix in latest version of Sourcetree i.e 4.2.2. Kindly download/upgrade to the latest version of Sourcetree and try it. You can find the latest version here.

[Onur Cipe]

@Arati Mohanty, thanks for the quick action!