Hi Fred, welcome to the Community!
Can you close and re-start Sourcetree? If you're still having issues and are unable to proceed, could you answer the following:
Let us know!
Why is this an accepted answer?
I have exactly this issue, right now, on a brand new Win10 machine. I'm trying to migrate to it, installing latest sourcetree, and have exactly the same issue as detailed above, but my IE won't open the localhost page, so SourceTree won't register.
We are getting the same issue here.
I have tried Chrome, IE and Edge. Getting the Authentication Successful message but the Next button is disabled.
We are logging on to Bitbucket (Cloud, not server).
Also tried running the application from C:\, copy/pasting the URL into a different browser - nothing seems to work. Can someone from Atlassian please respond and open a ticket for investigation?
By configuring your access to your Bitbucket cloud via IE should solve your problem.
To do that you may configure proxies and/or certificates, depending on where you are located to access to your Bitbucket Cloud.
Even if for my case I was using our intranet Bitbucket server, it seems to be the same configuration to do on IE to connect via cloud.
It's over a year since this topic was created and the issue with the installer still exists. I'm unable to install SourceTree on a completely fresh (and fully updated) install of Windows 7, having tried both Firefox and IE for the authentication process (both of which claim it was successful without letting me progress). It's amazing that such a critical flaw can survive unfixed for so long.
Thanks for the Fork suggestion, it looks like I'll be moving to that instead.
I had the same issue, using a company network, with the newest Version (3.3.6), but I found a workaround, which worked for me and hopefully for you as well.
I followed this way (as previous version has the same bug). Unfortunately, after updating to the newest version, registration window pops up again and won't work again just like with the newest installer. Tried all kinds of browsers, security settings, different networks..nothing works. Looks like I must move to another client then.
Any advice is appreciated. Thanks.
I was able to install 2.6.10 then the update took me to 3.1.2 but then the next update to 3.3.8 would not activate the Next button.
Previously I had a firewall issue with the localhost key but then I fixed that to get a registration success response but still no Next button. Now the localhost link is giving a blank page so I'll be sitting at 3.1.2 until the installer issues can be fixed in perhaps a newer release.
FYI, I'm doing this on a Windows 7, National Instruments test system. I've not had any problems so far with any Windows 10 desktops.
I have changed the way to connect, I've choosed "Server Bitbucket" instaead of "Bitbucket" and have selected my personal bitbucket url. At the same time, I've used IE to log in to my server also and to answer to "captcha request".
I hope, this may help you.
Hi @monclaf ,
Thanks for your suggestions. I have tried the steps and it asked me to enter bitbucket user credentials.
Since my organisation has enabled single sign-on, I have tried both windows password as well as Bitbucket password. but nothing worked. The error "failed to check login for user <username>" throws.
@Ana Retamal - Could you please help on this one?
I had been dealing with this issue all morning, finally fixed it. There are 3 things I've done and honestly not sure that they are all the fix to the problem, so try the easiest one first and see if it works for you.
From easiest to more complex: (in Windows)
1) I realized I had downloaded the Sourcetree Enterprise version and it's an .msi file. So make sure you are getting the .exe file instead from here https://sourcetreeapp.com/?v=win
2) Sometimes, depending on your admin privileges, running the .exe file from the "Dowloands" directory could create some certificate issues. Save the file in the "C://" drive and run it from there
3) when you are prompted to the installation window (with the "Install", "Registration, etc list on the left), click on "Bitbucket", which will prompt the URL page to authenticate. DO NOT "grant access" yet. Copy the URL link
4) paste it in another browser (I used Explorer), grant access, there... Things may work then!
If the above steps did not work....
1) Locate the Sourcetree shortcut icon, right click and select "properties", then "Compatibility", select the right OS. In my case I selected Windows 7
2) Also, make sure the "Run program as administrator" is selected
3) reboot computer, rerun program, repeat steps from the "Easiest" part
If the above didn't work...
1) Open up the command line.
2) type: net time \\<your computer name>.<org domain>.<com/org/net> /set /y
Example: net time \\carlacox123.sourcetreecorp.com /set /y (then hit enter)
My thought was that maybe the OAuth request was still waiting for whatever reason, so the .exe program interpreted the "hand shake" process that never done... so I set my computer time to run locally rather than at Web Server time UTF.
3) I repeated "Easiest" step again, everything worked.
If anyone is interested in alternatives - I can recommend GitExtensions, which has the added bonus of being open-source itself (I've already made a small modification to help it work more seamlessly in the Gerrit environment we use here).
I eventually gave up trying to get SourceTree working.
I have same problem with sourcetree versions from 3.X.X for up. My problem has solved with following @Carla_Cox (Thanks Carla for your help :) ) instructions. But the last version not work appliying same steps. For the last version work this following steps.
1- Run sourcetree installer
2- Disable proxy on my sistem (IE/Edge Options)
3- click on bitbucket option and install successful.
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