Sourcetree won't start

After clicking on it no GUI will open. It uses some CPU and Logs this. 

C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

ERROR [2017-10-16 18:37:09,072] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-10-16 18:37:09,337] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)

3 answers

1 accepted

Accepted Answer
1 vote

Hi Mahdi, you can find the solution in this other Community thread, it's the answer proposed by Mike Corsaro:

Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">

   <value>True</value>

</setting>

Make sure that value is set to True

Let us know if it worked for you!

Regards,

Ana

Wow. Thanks for your fast replay. I do not have such a thing as in answer. And as I didn't think someone answers this fast, I uninstalled it, truing to reinstall and see if it works.

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">
<value>True</value>
</setting>

Thanks Ana, that did the job for me too, although as Mahdi Rafatjah stated, i didn't have that option either.  I added it manually.


After that i executed sourcetree again and it completed its installation/configuration.

 

btw, I am using windows 10 pro.

Had the same problem with the exact same error. I had no setting like this in my config file. You have to add it manually, and it works.

 

Atlassian : Can you publish a fix for this ? It's a critical bug and I lost a lot of time trying to resolve this.

Hi @Francois BERTRAND, this issue was reported in our issue tracker at SRCTREEWIN-8046. Also, it's been asked in our Community multiple times, so the solution is also posted here publicly.

We have just started the progressive rollout of Sourcetree v2.3.5.0 which includes a fix for this issue. You should be prompted to upgrade sometime over the next 14 days or, alternatively, you can download theupdate directly here: https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Hope that helps!

Ana

Suggest an answer

Log in or Sign up to answer
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

984 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you