Sourcetree version 3.0.17 does not start on win10 64bit

[smathew]

I've tried the following:

1. Uninstalling Sourcetree. Deleting of /Users/User_name/AppData/Local/Atlassian Downloading and re-installing Sourcetree.

2. Adding 

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">
<value>True</value>
</setting>

to the user.config file in the Atalassian AppData/Local/... directory

3. Starting as administrator

All suggestions were things that apparently worked at some point or other with users having the same problem.

Thanks for any help or suggestions.  

[minnsey]

Hi 
Can you outline what happens, from running the installer?

What should happen is the installer runs, showing a splash screen, it should then install to %localappdata%/Sourcetree.

In that folder there should be, amongst other things, a Sourcetree.exe and an app-#.#.# folder.
The Sourcetree.exe is a shortcut, managed by the installer, to the real Sourcetree.exe which is inside the versioned folder.

Sourcetree should start either from the Sourcetree.exe or the app-#.#.#/Sourcetree.exe. IN both cases it should show a splash screen and then after a slight pause the UI. This might be the registration wizard if it is a clean install.

If you do not see the splash screen or the UI, please check in the %localappdata%/Atlassian/Sourcetree/Sourcetree.log file or Windows Event Viewer for any errors. Please post any you find back here.

Thanks, sorry you are having difficulties.

[smathew]

Hi Michael, I appreciate the reply. I have sorted it out only about an hour or two ago - it turns out that it may have been related to my NVIDIA drivers being corrupted or in any case not working as it should have - no idea why but when I updated the drivers, Sourcetree started working again.

I noticed this as another unrelated piece of software had stopped working as well and when trouble-shooting this, the suggested fix was to update my drivers. I did so and that program and Sourcetree started working again!

Are there some dependencies with these drivers that can cause this to happen??

Thanks,

Matt

[minnsey]

Thanks for the update.

We don't have any direct dependencies on drivers, only indirectly through the .NET/WPF GUI framework.

If possible would you be able to check if there are any Sourcetree related errors in the Event Viewer or %localappdata%/Atlassian/Sourcetree/Sourcetree.log. Knowing what the problem and the cure was, if we had any generated users it might help us support other users in the future.

thanks