Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Sourcetree unable to connect to bitbucket (connection reset)


I've got one single user that continually has issues and receives this error after cloning and then doing a push/pull (also see attachments):


git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks fetch --no-tags origin


git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks pull origin master
fatal: unable to access '': OpenSSL SSL_connect: Connection was reset in connection to
Completed with errors, see above.



Any ideas?  If I open the console from within sourcetree and paste the above git commands, it will prompt for the app specific password, and it works.


I've uninstalled, deleted all leftover atlassian/sourcetree folders in /users/user/appdata/local(and roaming) and also tried with oauth/basic - it usually works for the first clone, and then craps out.  I'm at a loss.


Manual git from the command line works as expected with app-specific pw

MicrosoftTeams-image (1).png

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

61,984 views 127 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you