Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sourcetree opens with completely empty window on startup (but doesn't crash). Edited

I have a very unpleasant phenomenon with Sourcetree: first only occasionally but now permanently it opens as a completely empty window, i.e. the application starts (it does not crash) but there are only two hair-fine lines visible at the top and the bottom where the window should open but the content of the window is completely empty (=transparent). 

The window, however, reacts - I can move it around by grabbing the non-visible top-bar and I can press the (also non-visible) close button in the window's upper right corner and then the application closes again.

What could cause this and how do I get Sourcetree operational again? Right now it's not usable and I am blocked.

This refers to SourceTree.exe / v3.3.6 on Windows 10

1 answer

0 votes
Daniel Ebers Community Leader Nov 28, 2020

Hi Michael,

although you say, it is basically "up and loaded" but shows nothing useful - have you had the chance to look into logs.
Although not so likely - probably an error is logged there pointing to a possible cause?

https://confluence.atlassian.com/sourcetreekb/sourcetree-logfile-location-675384748.html

Let us know if you found something out!

Regards,
Daniel

Turned out that the issue seems to be caused by Windows and/or the display driver. I had an external screen attached to my Laptop and had closed its lid. Apparently this causes some applications (meanwhile I also had another case) to not render their window's content.

When by sheer accident I had opened the laptop's lid while experimenting with SourceTree the window content suddenly appeared. When closing the lid the content vanished again shortly after. So I now always keep the lid halfway opened and that made this effect/bug disappear.

Really odd and unexpected behavior!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Sourcetree

[dev team] Sourcetree for Windows 2019 Preview - Dark Theme

Hi folks, While the full post is over on our blog I'd like to share the dark theme we've got planned for 2019 here directly as well to keep the discussion going.  The ...

3,723 views 19 19
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you