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Sourcetree opens with completely empty window on startup (but doesn't crash).


I have a very unpleasant phenomenon with Sourcetree: first only occasionally but now permanently it opens as a completely empty window, i.e. the application starts (it does not crash) but there are only two hair-fine lines visible at the top and the bottom where the window should open but the content of the window is completely empty (=transparent). 

The window, however, reacts - I can move it around by grabbing the non-visible top-bar and I can press the (also non-visible) close button in the window's upper right corner and then the application closes again.

What could cause this and how do I get Sourcetree operational again? Right now it's not usable and I am blocked.

This refers to SourceTree.exe / v3.3.6 on Windows 10

1 answer

0 votes
Daniel Ebers
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 28, 2020

Hi Michael,

although you say, it is basically "up and loaded" but shows nothing useful - have you had the chance to look into logs.
Although not so likely - probably an error is logged there pointing to a possible cause?

Let us know if you found something out!


Turned out that the issue seems to be caused by Windows and/or the display driver. I had an external screen attached to my Laptop and had closed its lid. Apparently this causes some applications (meanwhile I also had another case) to not render their window's content.

When by sheer accident I had opened the laptop's lid while experimenting with SourceTree the window content suddenly appeared. When closing the lid the content vanished again shortly after. So I now always keep the lid halfway opened and that made this effect/bug disappear.

Really odd and unexpected behavior!

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