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Sourcetree crashes after switching to Remote tab

Hello,

when I switch to remote tab (remote repositories) then Sourcetree suddenly crashes. There are two log entries that occures when the crash happens. The entries are: 

ERROR [2020-07-28 07:33:45,605] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-07-28 07:33:56,343] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [olafvolafka]

Does anyone have the same problem? Or does anyone have solution to this? 

 

4 answers

Manage to resolve this by refreshing my Access Tokens via Tools\Options\Authentication.

This helped me today.

Like Albert Chua likes this

Also fixed it for me.

Like Albert Chua likes this
yurambo I'm New Here Dec 03, 2020

Nice, this helped me too. Thank you Albert!

Like Albert Chua likes this

Same here. Thank you. I clicked Edit and Ok. Got an authenthication OK messake. Resolved.

Like Albert Chua likes this
libin I'm New Here May 07, 2021

Thanks. it saved my time also. Good catch... Albert

2 votes
gteubl I'm New Here Nov 30, 2020

I had the same issues and I saw in log that the problem was with an broken github account.

So I went to C:\Users\{user}\AppData\Roaming\Atlassian\SourceTree and I deleted the broken account at accounts.json.

Everything works like a charm!

 

Error on Event Viewer:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: SourceTree.Exceptions.RestApiException
at SourceTree.Host.GitHub.AbstractGitHubHost+<ListGroupingsForUser>d__39.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<RefreshGroupingList>d__95.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<<-ctor>b__47_8>d.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at SourceTree.App.Main()

Same problem here for first time today.

I have the same problem when clicking on the remote repositories with v3.3.9.

ERROR [2020-08-06 00:41:23,040] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-08-06 00:41:47,398] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [xxxxx]

Found this in the Event Viewer.

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: SourceTree.Exceptions.ConnectivityException
at SourceTree.Host.Bitbucket.BitbucketHost+<ListGroupingsForUser>d__35.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<RefreshGroupingList>d__95.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<<-ctor>b__47_8>d.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at SourceTree.App.Main()

Faulting application name: SourceTree.exe, version: 3.3.9.3870, time stamp: 0x5ec58c28
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x538c
Faulting application start time: 0x01d66b473fb76e7a
Faulting application path: C:\Users\albert\AppData\Local\SourceTree\app-3.3.9\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 72c6a408-79ae-4ec6-add3-a032ad9046dc
Faulting package full name:
Faulting package-relative application ID:

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