Sourcetree crashes after switching to Remote tab

[Lukáš Kratochvíl]

Hello,

when I switch to remote tab (remote repositories) then Sourcetree suddenly crashes. There are two log entries that occures when the crash happens. The entries are: 

ERROR [2020-07-28 07:33:45,605] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-07-28 07:33:56,343] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [olafvolafka]

Does anyone have the same problem? Or does anyone have solution to this? 

[Albert Chua]

Manage to resolve this by refreshing my Access Tokens via Tools\Options\Authentication.

[sbloor]

This helped me today.

[Max]

Also fixed it for me.

[yurambo]

Nice, this helped me too. Thank you Albert!

[Fausto]

Same here. Thank you. I clicked Edit and Ok. Got an authenthication OK messake. Resolved.

[libin]

Thanks. it saved my time also. Good catch... Albert

[gteubl]

I had the same issues and I saw in log that the problem was with an broken github account.

So I went to C:\Users\{user}\AppData\Roaming\Atlassian\SourceTree and I deleted the broken account at accounts.json.

Everything works like a charm!

Error on Event Viewer:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: SourceTree.Exceptions.RestApiException
at SourceTree.Host.GitHub.AbstractGitHubHost+<ListGroupingsForUser>d__39.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<RefreshGroupingList>d__95.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<<-ctor>b__47_8>d.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at SourceTree.App.Main()

[Kolham]

Same problem here for first time today.

[Albert Chua]

I have the same problem when clicking on the remote repositories with v3.3.9.

ERROR [2020-08-06 00:41:23,040] [1] [SourceTree.Model.Repository] [Log] - Repository: [] does not exist
ERROR [2020-08-06 00:41:47,398] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Failed to list teams for user [xxxxx]

Found this in the Event Viewer.

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: SourceTree.Exceptions.ConnectivityException
at SourceTree.Host.Bitbucket.BitbucketHost+<ListGroupingsForUser>d__35.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<RefreshGroupingList>d__95.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)
at SourceTree.ViewModel.Hosted.HostedProjectsViewModel+<<-ctor>b__47_8>d.MoveNext()
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at SourceTree.App.Main()

Faulting application name: SourceTree.exe, version: 3.3.9.3870, time stamp: 0x5ec58c28
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x538c
Faulting application start time: 0x01d66b473fb76e7a
Faulting application path: C:\Users\albert\AppData\Local\SourceTree\app-3.3.9\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 72c6a408-79ae-4ec6-add3-a032ad9046dc
Faulting package full name:
Faulting package-relative application ID: