Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sourcetree cannot login

Whenever I try to fetch or pull a login screen pops up. I enter the correct username and password (i know they are correct because i use the password to login to bitbucket on chrome) but i still get a "invalid username/password" message.

I've checked and rechecked everything, I even removed my other account that i don't use anymore (i had 2 different accounts from when atlassian and bitbucket were not the same, having issues with that ever since).

1 answer

1 accepted

0 votes
Answer accepted

Ok. I've tried removing the windows credentials as mentioned in other threads. Did not work. I've tried uninstalling and reinstalling Sourcetree, did not work.


Finally I uninstalled Sourcetree, uninstalled Git, searched my entire C drive for anything containing the words "Atlassian" or "Sourcetree" and removed all of it (apparantly uninstalling the software still leaves a lot of files in various appdata folders) and reinstalled Sourcetree. Now everything works again :)

It worked for me, thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,144 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you