Since last update (2.7 152), source tree ask for my username and password every few seconds (around 30), making the app unusable. A modal window is shown in the front of the app, and it keeps appearing even if I enter the right password.
How can I solve this?
Here is an screenshot. You can see three modal windows. The three are asking for the same password. These modals appears randomly every few seconds.
It is asking the password for an account which I defined in the sourcetree accounts, but it is not even the account owner of any of the repos which I am managing at this moment. I don't think it is related, but the repo url protocol is https. And the host is bitbucket.
This seems to happen on macOS High Sierra when you have for some reason denied access to a keychain item to Sourcetree and we cannot read keychain items. Here are a few things that got the issue resolved for me personally,
Let me know if this helps!
Sourcetree tries to check if there are commits that needs to be pulled for you in the background and hence you see the prompts when the account isn't available. As I mentioned, please add the account back and confirm that sourcetree has written to keychain to make sure this works for you. If for some reason, you don't see keychain items after saving the account, please restart your mac once.
Should you have more trouble, I'm happy to work with you personally to get these issues resolved. Happy to help anytime. Thanks for your patience.
I recommend you to try out our 2.7.1 beta which has potential fixes around authentication and provide feedback. You can download the beta here - https://bitbucket.org/atlassianlabs/sourcetree-betas/downloads/OSX_Beta_Latest.zip
To providing feedback, please file tickets in https://jira.atlassian.com/browse/SRCTREE whenever you hit a problem and make sure to add the “trusted_tester” label so we can investigate ASAP.
@Manjunath Basaralu Srinivasa the displayed link is correct, but if you click it there's a malformed Google Analytics link behind it.
SourceTree Archive: https://www.sourcetreeapp.com/download-archives
I've corrected the link.
The password prompt would come up only if Sourcetree can't find a saved password.
Can you delete files with the format <username>@STAuth-<host> under ~/Library/Application Support/SourceTree/ and add the account once again to see if this helps?
When you add the account, it should write the file back to app support folder. If not, there is some permission issue accessing keychain at which point I would recommend a restart of mac to see if the permissions are corrected.
Thanks for your response.
In one of my debugging attempts I removed SourceTree completely with AppCleaner, which deletes the Application Support folder as well. I also deleted all keychain entries that were related to SourceTree.
The only thing I didn't do was rebooting the Mac or I am not certain anymore.
Since 2.6.3 is working fine for me and the problem only occurs with the newer versions, I will keep using the old ones for now.
Also – not sure if Apple changed anything related to the keychain in High Sierra, but I am still using Sierra (10.12.6).
After restart, did you check if the ssh keys are loaded to the agent?
Apple changed a lot of stuff related to ssh in 10.12. You can read the note here - https://developer.apple.com/library/content/technotes/tn2449/_index.html
This is the primary reason why ssh breaks for all users whenever they restart the mac. The note also has some tips to load the keys automatically but that hasn't worked for e personally. You can give it a try yourself and see if it works for you.
However, what surprises me is the fact that this happens with 2.7 only while there isn't any real change in the ssh key handling for 2.6.3 and 2.7 versions of Sourcetree. I'm on it to figure out why this happens.
I didn't read all the comments -- if this has already been said, I apologize for the duplication.
MY assumption of what's going on here is that somehow the sourcetree internal git is fubared in some way. Let's say internal is 2.15.1 -- but my system one is 2.15.1. Somehow, they are not behaving the same with regards to at least authentication.
Again, this is an assumption here, and I will test with the next set of sourcetree updates, but I think when an update or a certain level of update for sourcetree comes out -- the setting for which git to use gets cleared or (re)set to internal git. THIS CAUSES ME ALL KINDS OF GRIEF.
In the comments here, there are posts that say that the command line git works. This is and always has been the case for me. I "resolve" the sourcetree shenanigans by going to the preferences for git and selecting to use the system git (even if it's the same version).
This has resolved the issue of sourcetree repeatedly asking me for my password and having the input of a valid password not working. I did not erase passwords in keychain, unlock keychain, save to keychain, use command line once, uninstall or re-install sourcetree -- I just changed the git to command line git (and restarted sourcetree just because).
YMMV. Good luck.
Sincere apologies for the issues you have been facing with regards to authentication on Sourcetree Mac over the last few months. Please read the response from the product manager of Sourcetree here - https://community.atlassian.com/t5/Bitbucket-questions/Authenticating-with-Bitbucket-not-possible/qaq-p/502460#M25871
Also, I have submitted an issue on JIRA - https://jira.atlassian.com/browse/SRCTREE-5600 and have been working on getting it fixed. We will hopefully have a fully functional build very soon.
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