Are you using ActiveDirectory and did this occur after changing your password recently? We also have this problem from time to time after password changes.
SourceTree uses the program "Git Credential Manager for Windows" (or something like this) to store the git credentials within the "Windows CredentialStore" of Windows. git uses the password stored within "Windows CredentialStore" for its actions (using the http-Protocol).
After changing the password in Windows, the password in ActiveDirectory and "Windows Credential Store" are not identical anymore and therefore a new password has to be stored in "Windows CredentialStore" as well: but due to unknown reason SourceTree notices the discrepancy between actual and stored password and the password request pops up BUT fails to renew the password within Windows Credential Store. Next time there is still the discrepancy, the password is requested, BUT the update fails again .....
Solution:
* Open the "Windows Credential Store" on your system (searching for "Windows Credential Store" in your Windows search bar)
* Locate all entries related SourceTree/Bitbucket/git within the Windows Credential Store
* Remove all entries
* ... and try again. SourceTree should request the password again and should now be able to store the password ...
That's how I solve our problems here
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Sorry - I have a localized windows version, so I don't know the exact english wording for "Windows CredentialStore"
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