Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Sourcetree - fail to authenticate to an enterprise installation that uses Windows Creds

Have a corporate enterprise GitHub installation. Switching from GitHub desktop to Sourcetree. Getting

remote: invalid username or password

fatal: Authentication failed for

I cannot push or pull. At work stoppage and need help to fix this.

I have cleared all credentials in the Windows Credential manager related to sourcetree and GitHub.

What do I need to do now to get prompted for credentials so it can store the windows credentials.

1 answer

Fixed it

  1. Open Sourcetree
  2. Go to Tools->Options
  3. Click the GIT button
  4. At the bottom where is says GIT version, click the [Update embedded git] button and upgrade
  5. Click Ok
  6. Close Sourcetree
  7. Reopen sourcetree and attempt a pull on a repro
  8. You will be prompted for credentials, enter your userid and password and it will cache them and should work.

thank you it works

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

61,964 views 127 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you