SourceTree setup wizard is broken.

I am trying to set up sourcetree on a new mac.

I run through the required 3 step setup wizard. 

At step 3, it asks me to connect my Atlassian account. I press "use existing account", and login in the resulting popup.

It shows me a mobile view of the "Manage you account" page, with a Save button, a mobile menu icon, and a "Cancel" button, and a Log out link. 

There is no "Next", or "Okay great I'm done now". So I have to either "Log out" or "Cancel". There is no way to finish the frieken wizard!!


This is bloody frustrating - what is going on?

6 answers

1 accepted

Same here. Try to quit the installer, restart it. If this does not help delete it and install new. After that it worked for me. They seem to have some serious bug here smile

Yeh I got to the point where I just deleted the app and reinstalled, and this time it got passed that step smile

Same here. Really Atlassian, this mandatory account thing is terribly stupid in the first place and now it doesn't even work.

This is seriously broken. You can't upgrade SourceTree, and after you attempt to upgrade, it breaks the existing installation.  That's the fastest way to lose customers.  I don't see how this could be released.  

In addition to the problems noted above, when you attempt to go to MyAtlassian, it tries to download "unsecured javascript" according to Chrome. 

Yup. same thing here on Mac OSX 10.11.6

June 20, 2017 and is still broken on WOndwos too 

Same here. Any ideas how to get this working?

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

274 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot