SourceTree setup wizard is broken.

I am trying to set up sourcetree on a new mac.

I run through the required 3 step setup wizard. 

At step 3, it asks me to connect my Atlassian account. I press "use existing account", and login in the resulting popup.

It shows me a mobile view of the "Manage you account" page, with a Save button, a mobile menu icon, and a "Cancel" button, and a Log out link. 

There is no "Next", or "Okay great I'm done now". So I have to either "Log out" or "Cancel". There is no way to finish the frieken wizard!!

sourcetree.png

This is bloody frustrating - what is going on?

6 answers

1 accepted

Same here. Try to quit the installer, restart it. If this does not help delete it and install new. After that it worked for me. They seem to have some serious bug here smile

Yeh I got to the point where I just deleted the app and reinstalled, and this time it got passed that step smile

Same here. Really Atlassian, this mandatory account thing is terribly stupid in the first place and now it doesn't even work.

This is seriously broken. You can't upgrade SourceTree, and after you attempt to upgrade, it breaks the existing installation.  That's the fastest way to lose customers.  I don't see how this could be released.  

In addition to the problems noted above, when you attempt to go to MyAtlassian, it tries to download "unsecured javascript" according to Chrome. 

Yup. same thing here on Mac OSX 10.11.6

June 20, 2017 and is still broken on WOndwos too 

Same here. Any ideas how to get this working?

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Published May 11, 2018 in Sourcetree

Tip from the team: debugging Sourcetree

Supported Platforms macOS Windows If you're reading this and it's not just educational… we know you're unhappy right now and apologize for that   We're dedicated to improving yo...

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