SourceTree requires registration at launch every time and crashes when closing

[jaredhughestsd]

My SourceTree is requiring me to go through the registration process every time I launch it, it also crashes when I close the application.

Not sure if there are settings to avoid the registration process every time or if the crashing is just a known bug.

Version: 3.0.17

[minnsey · Accepted solution]

Hi

Sourcetree should not be re-running the registration process on every re-start.

Can I check a couple of things. Where are you running Sourcetree from? It should essentially be by running %localappdata%/Sourcetree/Sourcetree.exe. 

After you run the registration process it should create a file %localappdata%/Atlassian/Sourcetree/accounts.json, this should include details, not passwords, of the registration account. Does that exist?

Additionally Sourcetree should update two settings in the %localappdata%/Atlassian/Sourcetree.exe_url_{hash}/3.0.17/user.config

AgreedToEULA = true
AgreedToEULAVersion = 20160201

If both the accounts.json and the 2 user.config settings are there, then the welcome wizard should not run again 

[jaredhughestsd]

So my accounts.json has details however I have three different %localappdata%/Atlassian/Sourcetree.exe_url_{hash}/3.0.17/user.config files and none of them have these as settings. Is this something i should add to all three or just the 3.17.2659 user.config?

I'm guessing they will also be strings?

AgreedToEULA = true
AgreedToEULAVersion = 20160201

[minnsey]

Hmm they should be written automatically and there should only be one per Sourcetree version.

However the simplest way would be to delete all the %localappdata%/Atlassian/Sourcetree.exe_url_{hash} folders then Sourcetree it will recreate the missing folder and then there will only be one user.config

They would need to be set in the following format

<setting name="AgreedToEULA" serializeAs="String">
<value>True</value>
</setting>
<setting name="AgreedToEULAVersion" serializeAs="String">
<value>20160201</value>
</setting>

[jaredhughestsd]

Hey Michael,

Just had time to try this and it worked perfectly!!! Thank you so much for the help