Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,493
Community Members
 
Community Events
176
Community Groups

SourceTree "fatal: Authentication failed for..." bitbucket account locked

I get this error when tryin gto push or pull changes on sourcetree:

 

fatal: remote error: CAPTCHA required
Your Bitbucket account has been locked. To unlock it and log in again you must
solve a CAPTCHA. This is typically caused by too many attempts to login with an
incorrect password. The account lock prevents your SCM client from accessing
Bitbucket and its mirrors until it is solved, even if you enter your password
correctly.

If you are currently logged in to Bitbucket via a browser you may need to
logout and then log back in in order to solve the CAPTCHA.

i am able to log onto bitbucket when the captcha code is prompted. Please assist

1 answer

0 votes
bgannin Atlassian Team Aug 18, 2017

What OS and what version of SourceTree are you using?

Brian Ganninger
Senior Mac Developer, SourceTree

I recently started seeing this issue past few weeks and I have no idea why it started or how to fix it.

I did update the source tree to 2.3.1.0

I'm on Windows 10.

Brian, was there ever a solution to this issue? 

I think I've been experiencing a similar issue. Here's what's been happening:

  • In Sourcetree, I'm unable to pull or push changes in a project hosted on Bitbucket, and I receive a CAPTCHA error.
  • So, next, I visit Bitbucket online and I am able to successfully log in to Bitbucket.
  • However, when I return to Sourcetree, I'm still unable to pull/push changes to my project -- I get the same CAPTCHA error message.

Let me know if you need any of my description clarified. I'm running a Windows 10 system.

Would appreciate your help.

 

Thanks,

Eric

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events