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SourceTree fails to start

Ketan Vadhavana
Ketan Vadhavana
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December 28, 2018

SourceTree stopped working after Windows 10 updates. I tried deleting Atlassian, SourceTree folder, reinstalling etc. but no luck.

It just doesn't pass through splash screen. I can see Windows reporting tool running in Task manager as soon as I launch the SourceTree. So it seems it is crashing but I am not sure how to fix.

Can anyone please help?

Thanks

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 2, 2019

Hi Ketan, welcome to the Community!

When you removed Sourcetree, did you follow the instructions at How to wipe Sourcetree preferences?

You said it doesn't pass the splash screen? What do you mean by that? Can you send a screenshot?

Can you also let us know which version of Sourcetree do you have?

Best regards,

Ana

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