Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SourceTree fails to install

I have tried to install the latest version of sourcetree, but it gives the error 

sourcetree has stopped working .

I checked the log file and it shows the following error

ERROR [2018-08-03 11:47:23,937] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

So tried to add this setting to the user.config file. 

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">


It still does not work, where am I going wrong, is there any other way?


1 answer

0 votes
Ana Retamal Atlassian Team Aug 03, 2018

Hi Piyush, 

Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">



Make sure that value is set to True

Let us know if it worked for you!

Kind regards!


Hi Ana,

I did not have the setting present, so I added the setting in the user.config file. the problem still remains though




Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,274 views 5 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you