SourceTree crashes upon startup at work pc

[shazibpwc]

SourceTree crash upon start up:

Faulting application name: SourceTree.exe, version: 2.4.8.0, time stamp: 0x5a5f7807
Faulting module name: dgapi64.dll, version: 7.3.1.77, time stamp: 0x58cc6f09
Exception code: 0xc0000409
Fault offset: 0x0000000000197040
Faulting process id: 0x1ea0
Faulting application start time: 0x01d3bfb48b0194a2
Faulting application path: C:\Users\username\AppData\Local\SourceTree\app-2.4.8\SourceTree.exe
Faulting module path: c:\windows\system32\dgapi64.dll
Report Id: e2e2702f-64b6-45ac-bff2-a34ad676b50e
Faulting package full name:
Faulting package-relative application ID:

[shazibpwc · Accepted solution]

Issue was local firewall blocking some connections. 

[minnsey]

Hi 

Can you post up anything significant from %localappdata%\atlassian\sourcetree\sourcetree.log ?

Thanks

[shazibpwc]

Thanks for the response, sharing it below:

ERROR [2018-03-19 14:28:46,866] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2018-03-19 14:31:22,054] [1] [SourceTree.App] [OnStartup] - Failed to start
System.AggregateException: One or more errors occurred. ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType(JsonReader reader, JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Refit.RequestBuilderImplementation.<>c__DisplayClass2e`1.<<buildCancellableTaskFuncForMethod>b__2d>d__30.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at SourceTree.Mau.Submission.Gas.GasMauSubmissionService.Submit(GasEvent userActivityEvent)
at SourceTree.Mau.Submission.Gas.GasMauSubmissionService.ForceSubmission()
at SourceTree.Analytics.AnalyticsDataManager.ForceSubmission()
at SourceTree.AppRoot.OnboardIfRequired()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)
---> (Inner Exception #0) Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType(JsonReader reader, JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at Refit.RequestBuilderImplementation.<>c__DisplayClass2e`1.<<buildCancellableTaskFuncForMethod>b__2d>d__30.MoveNext()<---

ERROR [2018-03-19 14:52:34,162] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2018-03-19 14:55:52,275] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to get user details for user [shazibpwc]
ERROR [2018-03-19 14:57:47,388] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:57:54,182] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:57:57,954] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:02,582] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:06,080] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:09,976] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:13,143] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:16,396] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:22,720] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:26,464] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:58:29,986] [1] [SourceTree.Notifications.NotificationsManager] [ShowNotificationDialog] - Unable to set owner as parent is not visible or non-existent
ERROR [2018-03-19 14:59:08,819] [23] [SourceTree.Scheduler.SourceTreeDispatcher] [get_Dispatcher] - Unable to get Dispatcher Application.Current is null
ERROR [2018-03-19 14:59:08,831] [23] [SourceTree.Scheduler.SourceTreeDispatcher] [get_Thread] - Unable to get Thread dispatcher is null
ERROR [2018-03-19 14:59:08,832] [23] [SourceTree.Scheduler.SourceTreeDispatcher] [get_Dispatcher] - Unable to get Dispatcher Application.Current is null
ERROR [2018-03-19 14:59:08,832] [23] [SourceTree.Scheduler.SourceTreeDispatcher] [InvokeAsync] - Unable to invoke async action [System.Action] dispatcher is null
ERROR [2018-03-20 10:13:57,443] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2018-03-20 10:14:06,018] [12] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-03-20 10:14:06,031] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list repositories for user [shazibpwc]
ERROR [2018-03-20 10:14:07,520] [11] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [2018-03-20 10:14:07,520] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to list teams for user [shazibpwc]
ERROR [2018-03-20 10:14:07,521] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Unable to read memberships for the user from the remote host

[minnsey]

Hi Looking at that error, it looks like registration failed in someway.

Can you try backing up and then deleting %localappdata%\Atlassian\Sourcetree folder and any %localappdata%\Atlassian\Sourcetree.exe_url_{hash} folders and then restarting.

Be aware this will remove any bookmarks etc you had previously.

Then try restarting Sourcetree, it should take you through registration and then run.

[shazibpwc]

Issue was local firewall blocking some connections. Thanks for the help!

[minnsey]

Thanks for the information, glad you are back up and running.