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SourceTree command line tools installation failed

Yann October 9, 2015

Context:

  • OS X Yosemite 10.10.5
  • SourceTree Version 2.0.5.3

I click SourceTree > Install Command Line Tools, enter my password and get the following error message:

 

    Installation failed

    Unable to install command line tools, please refer to the system logs for more details.

 

Then a second one:

 

    Installation failed

    Failed to install command line tools, please see the system log for details.

 

Any guidance to solve this problem?

 

Yann

15 answers

32 votes
Philip Borenstein
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December 16, 2015

This has been annoying me for a while. Here's a workaround that works for me:

$ ln -s /Applications/SourceTree.app/Contents/Resources/stree /usr/local/bin/

I use homebrew, so /usr/local/bin is already in my path and owned by me (instead of root)

Kevin Peters
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January 17, 2016

Thanks for posting this workaround.  It worked great for me!

blockloop
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February 11, 2016

This is what I was looking for. Thank you.

Alberto Forni
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March 13, 2016

Thanks for the workaround! Cheers.

Akos Maurer-Somogyi
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March 21, 2016

Thanks, it works!

Kevin Kirchner May 16, 2017

Works for me! Thanks!

khan.fan
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June 13, 2018

great. it works. Thanks a lot.

wanderlima
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February 2, 2019

Thanks!! ;)

4 votes
Sorin Sbarnea October 26, 2015

There is a bug opened for this https://jira.atlassian.com/browse/SRCTREE-3172  - follow it.

1 vote
Philip Borenstein
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February 24, 2016

Still a problem in SourceTree Version 2.2.2 (51), but a little different. Now the application just quits unexpectedly.

Workaround (https://answers.atlassian.com/questions/31657961/answers/32988936 ) seems to still work.

 

1 vote
Chetan Sachdev
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October 22, 2015

I am facing the same issue. Have you figured out a solution yet?

1 vote
Nic Brough -Adaptavist-
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October 9, 2015

What does the system log say?

Yann October 11, 2015

In Console.app, I was able to find the following log message:

 

    10/12/15 10:20:15.599 AM SourceTree[2892]: Failed to install privileged helper: Error Domain=CFErrorDomainLaunchd Code=4 "The operation couldn’t be completed. (CFErrorDomainLaunchd error 4.)"

 

Is there any other place to look for?

Nic Brough -Adaptavist-
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October 12, 2015

That usually means you don't have the right permissions to install the software. Are you running the installation with a privileged account?

Yann October 12, 2015

Yes, it is an administrator account

Nic Brough -Adaptavist-
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October 12, 2015

Ok, you probably need to expand on the error a little to find out what it was failing to do. I've seen a very similar (different numbers, but the rest was the same) error when trying to install on a Mac with no admin access, but it went through fine when I became an admin. So I'm afraid I might be stuck

Yann October 13, 2015

I don't know if its relevant but there's also a spindump message: 10/13/15 11:05:50.955 AM spindump[385]: Saved spin report for SourceTree version 2.0.5.3 (2.0.5.3) to /Library/Logs/DiagnosticReports/SourceTree_2015-10-13-110550_sofia.spin Which links to the following report: Date/Time: 2015-10-13 11:05:43 +0200 OS Version: 10.10.5 (Build 14F27) Architecture: x86_64 Report Version: 21 Command: SourceTree Path: /Applications/SourceTree.app/Contents/MacOS/SourceTree Version: 2.0.5.3 (2.0.5.3) PID: 838 Event: spin-lite Duration: 6.40s (process was unresponsive for 2 seconds before sampling) Steps: 65 (100ms sampling interval) Hardware model: iMac8,1 Active cpus: 2 Fan speed: 699 rpm Heaviest stack for the main thread of the target process: 65 ??? (SourceTree + 8704) [0x10c521200] 65 NSApplicationMain + 1832 (AppKit + 12868) [0x7fff82606244] 65 -[NSApplication run] + 594 (AppKit + 551667) [0x7fff82689af3] 65 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346 (AppKit + 593496) [0x7fff82693e58] 65 _DPSNextEvent + 1828 (AppKit + 596989) [0x7fff82694bfd] 65 _NSHandleCarbonMenuEvent + 277 (AppKit + 1420512) [0x7fff8275dce0] 65 _HandleMenuSelection2 + 446 (HIToolbox + 614654) [0x7fff90f670fe] 65 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 702 (HIToolbox + 615553) [0x7fff90f67481] 65 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96 (HIToolbox + 612873) [0x7fff90f66a09] 65 SendMenuItemSelectedEvent + 188 (HIToolbox + 613168) [0x7fff90f66b30] 65 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox + 613261) [0x7fff90f66b8d] 65 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 428 (HIToolbox + 360261) [0x7fff90f28f45] 65 SendEventToEventTarget + 40 (HIToolbox + 122038) [0x7fff90eeecb6] 65 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 (HIToolbox + 32686) [0x7fff90ed8fae] 65 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260 (HIToolbox + 35692) [0x7fff90ed9b6c] 65 NSSLMMenuEventHandler + 724 (AppKit + 2346347) [0x7fff8283fd6b] 65 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107 (AppKit + 3258546) [0x7fff8291e8b2] 65 -[NSMenu _internalPerformActionForItemAtIndex:] + 35 (AppKit + 3258982) [0x7fff8291ea66] 65 -[NSMenu performActionForItemAtIndex:] + 131 (AppKit + 3259136) [0x7fff8291eb00] 65 _os_activity_initiate + 75 (libsystem_trace.dylib + 3287) [0x7fff8522bcd7] 65 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114 (AppKit + 2443644) [0x7fff8285797c] 65 -[NSMenuItem _corePerformAction] + 382 (AppKit + 2444366) [0x7fff82857c4e] 65 -[NSApplication sendAction:to:from:] + 452 (AppKit + 2444977) [0x7fff82857eb1] 65 _os_activity_initiate + 75 (libsystem_trace.dylib + 3287) [0x7fff8522bcd7] 65 ??? (SourceTree + 208875) [0x10c551feb] 65 ??? (SourceTree + 613396) [0x10c5b4c14] 64 ??? (SourceTree + 612533) [0x10c5b48b5] 60 ??? (SourceTree + 611828) [0x10c5b45f4] 60 AuthorizationCreate + 151 (Security + 742023) [0x7fff84062287] 60 xpc_connection_send_message_with_reply_sync + 200 (libxpc.dylib + 32169) [0x7fff83844da9] 60 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff921d651a] *60 semaphore_wait_continue + 0 (kernel + 1353536) [0xffffff800034a740] Binary Images: 0x10c51f000 - 0x10c7c1fff com.torusknot.SourceTreeNotMAS 2.0.5.3 (2.0.5.3) <05BD6566-0F56-3C43-BB9B-7EC796720431> /Applications/SourceTree.app/Contents/MacOS/SourceTree 0x7fff82603000 - 0x7fff83184fff com.apple.AppKit 6.9 (1348.17) <E485D56D-3E72-34B7-99BB-BFDEE2D07BF5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7fff8383d000 - 0x7fff83865fff libxpc.dylib (559.40.1) <5C829202-962E-3744-8B50-00D38CC88E84> /usr/lib/system/libxpc.dylib 0x7fff83fad000 - 0x7fff84223fff com.apple.security 7.0 (57031.40.6) <FCCCC4FD-043A-30CA-9997-4211CA0E9297> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x7fff8522b000 - 0x7fff85231fff libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib 0x7fff90ed1000 - 0x7fff911d6fff com.apple.HIToolbox 2.1.1 (758.7) <E3129A67-BDF9-333D-9C9C-A95C8F0EF71C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x7fff921c5000 - 0x7fff921e2fff libsystem_kernel.dylib (2782.40.9) <16AD15EF-3DAE-3F63-9D26-26CCE1920762> /usr/lib/system/libsystem_kernel.dylib *0xffffff8000200000 - 0xffffff80009fffff kernel (2782.40.9) <58F06365-45C7-3CA7-B80D-173AFD1A03C4> /System/Library/Kernels/kernel

Mike James
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October 19, 2015

Hi Any progress with this? I have OSX 10.10.4 and SourceTree: 2.0.5.5

Kris Baker
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October 19, 2015

I'm getting the same error on OSX 10.11 and SourceTree 2.0.5.5. In the case of OSX 10.11, could it be related to the System Integrity Protection (SIP/rootless) feature of 10.11?

Chetan Sachdev
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October 23, 2015

My log message shows as below: 22/10/15 15:54:22,535 smd[540]: App "com.torusknot.SourceTreeNotMAS" did not pass helper check "com.atlassian.SourceTreePrivilegedHelper2". 22/10/15 15:54:22,536 SourceTree[9128]: Failed to install privileged helper: Error Domain=CFErrorDomainLaunchd Code=4 "The operation couldn’t be completed. (CFErrorDomainLaunchd error 4.)" 22/10/15 15:59:11,367 smd[540]: App "com.torusknot.SourceTreeNotMAS" did not pass helper check "com.atlassian.SourceTreePrivilegedHelper2". 22/10/15 15:59:11,367 SourceTree[9128]: Failed to install privileged helper: Error Domain=CFErrorDomainLaunchd Code=4 "The operation couldn’t be completed. (CFErrorDomainLaunchd error 4.)"

0 votes
nabgilby
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August 3, 2017

If the stree link doesn't work, manually download and install the mercurial command line tools for from here, not the SoureTree website:

https://www.mercurial-scm.org/wiki/Download

0 votes
Geoffrey Emerson
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March 9, 2017

Just got this error with my first use of Sourcetree. Not very auspicious...

I installed the app through a download from the website. I have no idea how to "check the logs".

Also, the app installed itself into my user directory's Application folder, so the path for the workaround suggested by Philip Borenstein is a bit different. Other than that, it worked.

0 votes
Marvin Ellis
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January 26, 2017

The proposed workaround doesn't work for me. I use home-brew as well

0 votes
Ninan John
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November 21, 2016

I had to add the Sourcetree.app file to Applications manually and then it worked.

0 votes
rowen May 17, 2016

I'm seeing the same problem with 2.3. It's disappointing that Atlassian has not fixed this. I have a number of other apps that install command-line tools with no problem.

Making a symlink to the stree binary in the application, as Philip Borenstein suggested earlier, is a good solution:

ln -s /Applications/SourceTree.app/Contents/Resources/stree /usr/local/bin/
0 votes
Olivier Andriessen
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March 20, 2016

Same, this is still a problem in 2.2.3 (56)

0 votes
Nikolaj Andersen
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February 23, 2016

I'm as well getting this error. Any update on this?

0 votes
Joe Johnson
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December 15, 2015

I'm getting the same error. Oddly, I just downloaded / installed the latest version a few minutes ago... and, this (very obvious bug) is still not fixed! WOW!

0 votes
Sorin Sbarnea October 26, 2015

Any solutions, or bugs raise on the sourcetree project?

0 votes
Yann October 22, 2015

No

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