I click SourceTree > Install Command Line Tools, enter my password and get the following error message:
Unable to install command line tools, please refer to the system logs for more details.
Then a second one:
Failed to install command line tools, please see the system log for details.
Any guidance to solve this problem?
In Console.app, I was able to find the following log message:
10/12/15 10:20:15.599 AM SourceTree: Failed to install privileged helper: Error Domain=CFErrorDomainLaunchd Code=4 "The operation couldn’t be completed. (CFErrorDomainLaunchd error 4.)"
Is there any other place to look for?
Ok, you probably need to expand on the error a little to find out what it was failing to do. I've seen a very similar (different numbers, but the rest was the same) error when trying to install on a Mac with no admin access, but it went through fine when I became an admin. So I'm afraid I might be stuck
I don't know if its relevant but there's also a spindump message: 10/13/15 11:05:50.955 AM spindump: Saved spin report for SourceTree version 22.214.171.124 (126.96.36.199) to /Library/Logs/DiagnosticReports/SourceTree_2015-10-13-110550_sofia.spin Which links to the following report: Date/Time: 2015-10-13 11:05:43 +0200 OS Version: 10.10.5 (Build 14F27) Architecture: x86_64 Report Version: 21 Command: SourceTree Path: /Applications/SourceTree.app/Contents/MacOS/SourceTree Version: 188.8.131.52 (184.108.40.206) PID: 838 Event: spin-lite Duration: 6.40s (process was unresponsive for 2 seconds before sampling) Steps: 65 (100ms sampling interval) Hardware model: iMac8,1 Active cpus: 2 Fan speed: 699 rpm Heaviest stack for the main thread of the target process: 65 ??? (SourceTree + 8704) [0x10c521200] 65 NSApplicationMain + 1832 (AppKit + 12868) [0x7fff82606244] 65 -[NSApplication run] + 594 (AppKit + 551667) [0x7fff82689af3] 65 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346 (AppKit + 593496) [0x7fff82693e58] 65 _DPSNextEvent + 1828 (AppKit + 596989) [0x7fff82694bfd] 65 _NSHandleCarbonMenuEvent + 277 (AppKit + 1420512) [0x7fff8275dce0] 65 _HandleMenuSelection2 + 446 (HIToolbox + 614654) [0x7fff90f670fe] 65 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 702 (HIToolbox + 615553) [0x7fff90f67481] 65 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 96 (HIToolbox + 612873) [0x7fff90f66a09] 65 SendMenuItemSelectedEvent + 188 (HIToolbox + 613168) [0x7fff90f66b30] 65 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox + 613261) [0x7fff90f66b8d] 65 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 428 (HIToolbox + 360261) [0x7fff90f28f45] 65 SendEventToEventTarget + 40 (HIToolbox + 122038) [0x7fff90eeecb6] 65 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 (HIToolbox + 32686) [0x7fff90ed8fae] 65 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1260 (HIToolbox + 35692) [0x7fff90ed9b6c] 65 NSSLMMenuEventHandler + 724 (AppKit + 2346347) [0x7fff8283fd6b] 65 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 107 (AppKit + 3258546) [0x7fff8291e8b2] 65 -[NSMenu _internalPerformActionForItemAtIndex:] + 35 (AppKit + 3258982) [0x7fff8291ea66] 65 -[NSMenu performActionForItemAtIndex:] + 131 (AppKit + 3259136) [0x7fff8291eb00] 65 _os_activity_initiate + 75 (libsystem_trace.dylib + 3287) [0x7fff8522bcd7] 65 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 114 (AppKit + 2443644) [0x7fff8285797c] 65 -[NSMenuItem _corePerformAction] + 382 (AppKit + 2444366) [0x7fff82857c4e] 65 -[NSApplication sendAction:to:from:] + 452 (AppKit + 2444977) [0x7fff82857eb1] 65 _os_activity_initiate + 75 (libsystem_trace.dylib + 3287) [0x7fff8522bcd7] 65 ??? (SourceTree + 208875) [0x10c551feb] 65 ??? (SourceTree + 613396) [0x10c5b4c14] 64 ??? (SourceTree + 612533) [0x10c5b48b5] 60 ??? (SourceTree + 611828) [0x10c5b45f4] 60 AuthorizationCreate + 151 (Security + 742023) [0x7fff84062287] 60 xpc_connection_send_message_with_reply_sync + 200 (libxpc.dylib + 32169) [0x7fff83844da9] 60 semaphore_wait_trap + 10 (libsystem_kernel.dylib + 70938) [0x7fff921d651a] *60 semaphore_wait_continue + 0 (kernel + 1353536) [0xffffff800034a740] Binary Images: 0x10c51f000 - 0x10c7c1fff com.torusknot.SourceTreeNotMAS 220.127.116.11 (18.104.22.168) <05BD6566-0F56-3C43-BB9B-7EC796720431> /Applications/SourceTree.app/Contents/MacOS/SourceTree 0x7fff82603000 - 0x7fff83184fff com.apple.AppKit 6.9 (1348.17) <E485D56D-3E72-34B7-99BB-BFDEE2D07BF5> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x7fff8383d000 - 0x7fff83865fff libxpc.dylib (559.40.1) <5C829202-962E-3744-8B50-00D38CC88E84> /usr/lib/system/libxpc.dylib 0x7fff83fad000 - 0x7fff84223fff com.apple.security 7.0 (57031.40.6) <FCCCC4FD-043A-30CA-9997-4211CA0E9297> /System/Library/Frameworks/Security.framework/Versions/A/Security 0x7fff8522b000 - 0x7fff85231fff libsystem_trace.dylib (72.20.1) <840F5301-B55A-3078-90B9-FEFFD6CD741A> /usr/lib/system/libsystem_trace.dylib 0x7fff90ed1000 - 0x7fff911d6fff com.apple.HIToolbox 2.1.1 (758.7) <E3129A67-BDF9-333D-9C9C-A95C8F0EF71C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x7fff921c5000 - 0x7fff921e2fff libsystem_kernel.dylib (2782.40.9) <16AD15EF-3DAE-3F63-9D26-26CCE1920762> /usr/lib/system/libsystem_kernel.dylib *0xffffff8000200000 - 0xffffff80009fffff kernel (2782.40.9) <58F06365-45C7-3CA7-B80D-173AFD1A03C4> /System/Library/Kernels/kernel
My log message shows as below: 22/10/15 15:54:22,535 smd: App "com.torusknot.SourceTreeNotMAS" did not pass helper check "com.atlassian.SourceTreePrivilegedHelper2". 22/10/15 15:54:22,536 SourceTree: Failed to install privileged helper: Error Domain=CFErrorDomainLaunchd Code=4 "The operation couldn’t be completed. (CFErrorDomainLaunchd error 4.)" 22/10/15 15:59:11,367 smd: App "com.torusknot.SourceTreeNotMAS" did not pass helper check "com.atlassian.SourceTreePrivilegedHelper2". 22/10/15 15:59:11,367 SourceTree: Failed to install privileged helper: Error Domain=CFErrorDomainLaunchd Code=4 "The operation couldn’t be completed. (CFErrorDomainLaunchd error 4.)"
Still a problem in SourceTree Version 2.2.2 (51), but a little different. Now the application just quits unexpectedly.
Workaround (https://answers.atlassian.com/questions/31657961/answers/32988936 ) seems to still work.
I'm seeing the same problem with 2.3. It's disappointing that Atlassian has not fixed this. I have a number of other apps that install command-line tools with no problem.
Making a symlink to the stree binary in the application, as Philip Borenstein suggested earlier, is a good solution:
ln -s /Applications/SourceTree.app/Contents/Resources/stree /usr/local/bin/
Just got this error with my first use of Sourcetree. Not very auspicious...
I installed the app through a download from the website. I have no idea how to "check the logs".
Also, the app installed itself into my user directory's Application folder, so the path for the workaround suggested by Philip Borenstein is a bit different. Other than that, it worked.
Hi folks, While the full post is over on our blog I'd like to share the dark theme we've got planned for 2019 here directly as well to keep the discussion going. The ...
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