SourceTree Windows 3.1.2 will not commit

[Samantha Little]

I am unable to Commit changes to an existing repository that was working yesterday.  Done the usual Staging of components changed, enter a comment and click Commit.  I get prompted for "User Information", click OK and nothing happens.

I am communicating to our BitBucket Server correctly as can perform other operations, Fetches, Pushes etc.

I was originally on 3.1.3 first thing this morning, had made no changes to settings to and this working yesterday.  Since getting this problem I have upgraded (latest just crashes and disappears), removed AppData SourceTree settings, uninstalled and re-installed an older 3.1.2.  Every repository still behaves the same and nothing happens on the Commit. If I tick Push as well the same thing.

The sourcetree.log on click Commit give the following:

ERROR [2019-08-23 11:17:34,591] [17] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [Log] - Unable to check for Updates.
System.Exception: Remote release File is empty or corrupted
   at Squirrel.UpdateManager.CheckForUpdateImpl.<CheckForUpdate>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Squirrel.UpdateManager.<CheckForUpdate>d__7.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sourcetree.Installer.Squirrel.Utils.UpdateHelper.<CheckForUpdate>d__16.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sourcetree.Installer.Squirrel.Utils.UpdateHelper.<HasAvailableUpdates>d__17.MoveNext()
ERROR [2019-08-23 11:17:37,817] [19] [SourceTree.Analytics.NPS.Service.NPSFeedbackService] [Log] - NPS: Couldn't record shown prompt
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'sourcetree-nps-bridge.us-east-1.prod.public.atl-paas.net'
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)
   --- End of inner exception stack trace ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at SourceTree.Analytics.NPS.Transport.AuthHttpClientHandler.<SendAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Refit.RequestBuilderImplementation.<>c__DisplayClass17_0.<<BuildVoidTaskFuncForMethod>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at SourceTree.Analytics.NPS.Service.NPSFeedbackService.<RecordShownPromptAsync>d__18.MoveNext()

[Stephen Sifers]

Hello Samantha and welcome to the Community! 

Thanks for reporting your issue and providing a log output for the problems with commits. With the report of corruption within the log, I’m wondering if you’re using an older version of Sourcetree. Could you please attempt to upgrade your version of Sourcetree to a later version within the Download archives and retest this issue?

Please let us know if this problem persists after upgrading.

Regards,
Stephen Sifers

[Samantha Little]

Hello,

Thank you for getting back.

I now have my original v3.1.2 working :-).  I had another attempt at uninstalling, purging any remanence from my machine, pulled down my BitBucket source, DiffMerge all my new changes in and I could then Commit the changes.

I will update SourceTree once I am over my current work load.

Thanks for the help :-)

Samantha