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SourceTree Error Message in Log "NPS: Couldn't record shown prompt"

We are encountering this message in the sourcetree log after upgrade of Sourcetree to version 3.1.2 (Enterprise version). Would like to know how to resolve it.

We are using VDI, and I have simulated the same version of SourceTree in another instance of VDI, but is not able to replicate it.

 

ERROR [2019-04-23 17:34:15,612] [43] [SourceTree.Analytics.NPS.Service.NPSFeedbackService] [Log] - NPS: Couldn't record shown prompt
System.NullReferenceException: Object reference not set to an instance of an object.
   at SourceTree.Analytics.NPS.Transport.AuthHttpClientHandler.<SendAsync>d__2.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at System.Net.Http.HttpClient.<FinishSendAsyncBuffered>d__58.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Refit.RequestBuilderImplementation.<>c__DisplayClass17_0.<<BuildVoidTaskFuncForMethod>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at SourceTree.Analytics.NPS.Service.NPSFeedbackService.<RecordShownPromptAsync>d__18.MoveNext()

 

Thanks in advance.

 

1 answer

1 accepted

0 votes
Answer accepted
bgannin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 23, 2019

Hi @A,

This is harmless debug logging related to us recently disabling the in-app surveys. It will be removed in a future update.

Brian Ganninger
Principal Developer, Sourcetree

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