Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SourceTree App Icon missing on TaskBar in Windows 10

Since I upgraded to 3.3.6, when I launch SourceTree it places a new blank icon on the start bar instead of the Source Tree icon.

I've tried deleting/uninstalling all the old versions of SourceTree, deleting my iconcache.db etc. Having reinstalled SourceTree 3.3.6 I get the following:

There are two source tree exes on my system:



Both of these show as having the normal icon in explorer. If I pin either of these exe's to my start bar then the normal icon appears on start bar.

Having pinned one of these to start bar, if I launch from start bar (or by running exe directly), SourceTree starts up and a new blank white icon appears on my start bar. I can pin this to the start bar


Digging into this, it appears to be because the actual program started is:

C:\Users\{username}\AppData\Local\SourceTree\Update.exe --processStart "SourceTree.exe"

And this shortcut is looking for an icon from a version of SourceTree and the StartIn location is pointing to the wrong place.

I fixed this by editing properties on:

C:\Users\{username}\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\SourceTree

and fixing the startin folder and changing the icon to point to SourceTree.exe

1 answer

1 accepted

5 votes
Answer accepted

Can confirm. You need to go to the properties of the shortcut (C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Atlassian) change the "Start in" location (remove\app- from the end) and click the Change Icon button to tell it to look in the right spot for the executable (C:\Users\{username}\AppData\Local\SourceTree). After that you should be able to pin the shortcut with the icon.

I did not have to touch anything in the User Pinned\Taskbar folder though.


Bad "Start in" location proof:


Great explanation! This was exactly my issue. Thanks so much!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

78,799 views 134 29
Read article

Atlassian Community Events