SourceTree 3.1.2 won't start with APPCRASH (after MANY install / update failures)

[Mark A]

I'm running Windows 7 x64 in a virtual machine on a MacBook Pro using VMWare Fusion.  I have been having many difficulties getting SourceTree to run.

First I had many update failures.  Tried all of the recommended solutions on the forums here, uninstalled, updated .Net Framework version to the latest, updated Git to the latest, removed Atlassian directories, SourceTree directories, ran CCleaner.  Made sure the Unused dictionary tag was in the user.config file per some postings from 2017.

Finally got it to install, although the installer said it failed I have the SourceTree.exe in the C:\Users\user\AppData\Local\SourceTree\app-3.1.2

Getting this AppCrash currently.  Help.  Supremely disappointed that there are so many issues with installing, updating and running SourceTree.

sourcetree.log in C:\Users\user\AppData\Local\Atlassian\SourceTree :

ERROR [2019-04-10 15:21:12,862] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
2019-04-10T15:27:27: no configuration section <common/logging> found - suppressing logging output
ERROR [2019-04-10 15:28:21,288] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:30:47,869] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:31:04,581] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:31:50,265] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:40:22,514] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!

Windows Event Viewer has:

Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c06d007e, exception address 000007FEFD67AAAD

Faulting application name: SourceTree.exe, version: 3.1.2.3027, time stamp: 0x5c90e109
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18798, time stamp: 0x5507b87a
Exception code: 0xc06d007e
Fault offset: 0x000000000001aaad
Faulting process id: 0xaec
Faulting application start time: 0x01d4efee5fcada5c
Faulting application path: C:\Users\user\AppData\Local\SourceTree\app-3.1.2\SourceTree.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: a2692c4c-5be1-11e9-aaf6-005056e884c8

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SourceTree.exe
P2: 3.1.2.3027
P3: 5c90e109
P4: KERNELBASE.dll
P5: 6.1.7601.18798
P6: 5507b87a
P7: c06d007e
P8: 000000000001aaad
P9:
P10:

Attached files:

These files may be available here:
C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SourceTree.exe_8236efd7576a3eca829b9e98b3cb6f2cec4c72a_13d0c042

Analysis symbol:
Rechecking for solution: 0
Report Id: a2692c4c-5be1-11e9-aaf6-005056e884c8
Report Status: 0

[Sebastián Muñoz]

I'm having the same issue on windows 10 version 3.1.2. Going back to version 3.0.17 fixed the issue.

[Mark A]

Uninstalled, reinstalled, installed as administrator, ccleaner, etc.

Make sure git installs and .net framework is at the latest and greatest.

Still getting crashes - won't start.  Getting nice 32MB dump files in C:\Users\<user>\AppData\Local\CrashDumps -- uploaded to that same google drive folder.

[Mark A]

@Mike Corsaro installed the enterprise version.  That installed successfully.  In 

C:\Users\<user>\AppData\Local\Atlassian\SourceTree\[GUID]sourcetree.log I'm getting:

2019-04-13T18:44:53: no configuration section <common/logging> found - suppressing logging output

[Mark A]

ERROR [2019-04-10 15:21:12,862] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
2019-04-10T15:27:27: no configuration section <common/logging> found - suppressing logging output
ERROR [2019-04-10 15:28:21,288] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:30:47,869] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:31:04,581] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:31:50,265] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:40:22,514] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:50:39,370] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 15:53:18,531] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-10 16:56:50,258] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-13 18:22:40,302] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-13 18:32:49,883] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!
ERROR [2019-04-13 18:44:54,945] [1] [SourceTree.Analytics.Submission.Gas.GasAnalyticsSubmissionService] [Log] - Hi There!

[Mike Corsaro]

None of those logs really help much -- if the install failed then it's not surprising that it wouldn't work when you tried to run it.

What did the message from the installer say? You can also try running the enterprise installer and see if that helps.

Not that it should really matter that much, but running Win7 in a VM on a Mac certainly isn't something we currently test for, so I'm not surprised you're seeing issues 🙂

[Mike Corsaro]

Additionally, could you send me the entire crash log file (upload it somewhere or email it to mcorsaro @ atlassian dot com)? Thanks!

[Mark A]

@Mike Corsaro thanks for the reply.  I'll post the VS debugging output if that's any help.  I will try the enterprise installer now.  I struggled to get any love from the installer + Squirrel log files.

VS Output:

https://pastebin.com/PgTAEVZP