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Source tree disappears after launch page

In windows 10 - After clicking on the Source tree , it opens the Big source tree blue icon then it disappears and nothing happens 

Tried steps - 

Resinstallation after deleting  the user appdata/ atlassian folders 

the latest setup file is not installating - ,after clicking the setup file , Same thing happens , which opens the logo and disappears .

Nothing works , after trying all the troubleshooting in the community .

1 answer

0 votes

Hello,

Thank you for providing all of the steps you’ve already taken. We will need to find what the cause of the application crash might be, in order to do this we need an error or log output to understand more. Could you please review your Windows event log and let us know of any errors or warning around the time you’re opening the Sourcetree application?

We look forward to hearing back to help find the cause of your application crashes.

Regards,
Stephen Sifers

Hi Stephen.

I'm not sure if the original poster supplied the info you ask for?

I have the same problem as described above. 

I see the below info in the event viewer and also have a WER file

 

Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: SourceTree.exe
P2: 3.3.9.3870
P3: 5ec58c28
P4: SourceTree.Host.Bitbucket
P5: 3.3.9.3870
P6: 5ec58bdc
P7: 95
P8: 210
P9: SourceTree.Exceptions.RestApi
P10:

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