Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Source tree disappears after launch page

In windows 10 - After clicking on the Source tree , it opens the Big source tree blue icon then it disappears and nothing happens 

Tried steps - 

Resinstallation after deleting  the user appdata/ atlassian folders 

the latest setup file is not installating - ,after clicking the setup file , Same thing happens , which opens the logo and disappears .

Nothing works , after trying all the troubleshooting in the community .

1 answer

1 vote
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 07, 2019


Thank you for providing all of the steps you’ve already taken. We will need to find what the cause of the application crash might be, in order to do this we need an error or log output to understand more. Could you please review your Windows event log and let us know of any errors or warning around the time you’re opening the Sourcetree application?

We look forward to hearing back to help find the cause of your application crashes.

Stephen Sifers

Hi Stephen.

I'm not sure if the original poster supplied the info you ask for?

I have the same problem as described above. 

I see the below info in the event viewer and also have a WER file


Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: SourceTree.exe
P3: 5ec58c28
P4: SourceTree.Host.Bitbucket
P6: 5ec58bdc
P7: 95
P8: 210
P9: SourceTree.Exceptions.RestApi

I get this using both latest SourceTree versions  - just stopped working.

I'm in a fairly locked-down environment, so I'm suspecting permissions/proxy but I don't see anything in the event viewer.

Is there a known log file we can check?

I am having the same issue, I don't know if this can be a problem with some windows update.

The two windows updates that I have installed:

  • 2023-07 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5028851)
  • 2023-07 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5028185)

Sourcetree versión: 3.4.4

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events