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Source cant validate my user when trying to clone


Im trying to clone a repo from BitBucket via SourceTree. This repo doesn't exists on my local machine yet.  I've logged into with my email+pass successfully.

I tried to clone the repo with SourceTree, but it keeps asking for my password. The one I just used to log in doesn't work. When I want to reset it, it says "this password has already been used" (well yeah, it's my current one).

As far as I know I havent done anything odd. I've just added it, and I want to clone/pull it. Anyone can tell me what I'm missing?


edit: I've added BitBucket as a remote in SourceTree, I can then  see all my BB repo's in SourceTree. When I click clone there, it asks for a password twice.

edit2: If I do it via GitBash I can clone without problem and my password works.

1 answer

0 votes
Mike Corsaro Atlassian Team Apr 11, 2019

Hello! This might be a problem with the git-credential-manager for Windows. Could you go to "Tools > Options > Git" and post everything under the "Git Version" area, and also let me know which version of Sourcetree you're running (Help > About)?


Additionally, you can try to login to Bitbucket in Sourcetree by changing the "Authentication" drop-down to OAuth. If it still does not work after doing that, then I'd recommend using a SSH key to authenticate rather than your username + password.

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