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Source Tree suddenly stopped fetching and pulling from my remote server


Source Tree suddenly stopped fetching and pulling from my remote server, but I can successfully push my feature to remote and commit locally. My SourceTree.log in C:\Users\[windows user]\AppData\Local\Atlassian\SourceTree shows ERROR [2018-08-20 18:07:07,309] [1] [Sourcetree.Installer.Squirrel.Utils.UpdateHelper] [GetSquirrelStagedUserId] - Couldn't read staging user ID. After clicking on FETCH or PULL source tree starts the task but never finishes the action. I really don't know what can I do to solve this problem.

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Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 28, 2018

It sounds like an authentication issue? Are you using a private repository, requiring username/password to access? If so where is it hosted?

If you it is hosted in Bitbucket there has been a bug in the Git Credential Manager for Windows which manages the authentication, it might be worth you updating

The log message you posted is, unfortunately, not the cause of your problem.

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