Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Source Tree is always stuck in Registration and I am unable to install

Hi Team,


I am unable to Install Source Tree, I am following the below steps and attaching the issues here.

1. Ran the Installer - SourceTreeSetup-3.1.3.exe

2. Clicked Bitbucket for login.

3. Got this screen to Grant Access.

SourcetreeIssue.png4. After Granting access i get the Authentication Successful prompt as below.

SourcetreeIssue1.png5. Source Tree prompt becomes non-responsive as shown below.

SourcetreeIssue2.png6. Finally Ends up again on Square one as below.

SourcetreeIssue3.pngI have tried everything like settings below:


At a minimum IE needs to be configured as follows:

Cog/Internet options/Security settings need to be enabled

  • Misc/Access data sources across domains
  • Misc/Allow META-REFRESH
  • Scripting/Active Scripting


  • The browser mode set to 10
  • The document mode set to 10

These can be set using the F12 developer tools.

Those are the settings that matter. It should also be able to set them indirectly by:

  • making sure is NOT set to be rendered in Compatibility Mode
  • Set Cog/Internet options/Security to Medium-High}

I am trying to install this in my enterprise Laptop.


Manish Kulkarni

1 answer

0 votes
Mike Corsaro
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 26, 2019

Hello! Could you set your default web-browser to something other than Internet Explorer and then try again? Is it possible that there's a IT policy that restricts traffic on localhost?

with IE, at least I can get to the Authentication Successful screen...

with chrome i cannot even get past the grant access...clicking grant access does nothing

why this process suxor so much?

Like Rafael Chagas likes this
Mike Corsaro
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 08, 2019

Do you have any IT-policy settings set for Chrome? What version of Chrome are you using? Do you have javascript or some plugin that is breaking Bitbucket?


I just tried it in Firefox, Chrome, and Edge, and they all work fine. Do you have some anti-virus that's preventing communication on "localhost"?

I am facing same problem here with Firefox as default browser.

Fixed by installing older version 3.2.6 via chrome - 3.3.6 had failed with all of Chrome, Firefox, IE and Edge . Windows 10 Enterprise, no reboot between, has been up for days, the only change was to run the older installer and yep I had tried 3.3.6 many times over many days including immediately prior to downloading and trying 3.2.6 based on that being someone else's solution. Cheers, Geoff.

3.3.6 sucks! Tried with 3.2.6 Vivaldi (Chrome failed) successfully

Like wsliou likes this


I install 3.3.6 have the same issue

Install always stuck 

But change version to 3.2.6 just install successfully

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events