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I cannot login to SourceTree. I've tried everything from deleting Atlassian sub-folders to finding older versions and re-installing them first. I've tried logging in with Google and logging in with Atlassian password. The one thing I haven't been able to try is to install SourceTree to a different directory since the installer doesn't give me an option to change it that I can see. I don't need to revert back to .net framework 4.6.1 because I never went to 4.7 so that can't be the issue. I've also tried downloading and running it from IE.
I am currently working with setup version number 22.214.171.124 and each time I get to the login screen, it says "Sourcetree has stopped working". I check the log file and it is completely empty. Clicking "Having trouble logging in?" also crashes the program. I have not been able to get past this point. I have read and tried countless threads on this issue to no avail. I am just a single user at home so there are no funky admin/firewall things, and I turned off my virus checker.
Any other ideas that I'm missing? Any help would be GREATLY appreciated.
Let us know if this worked for you!
Hi @Samirullah, can you check your logs and tell us if you find any errors?
On Windows, the SourceTree log file is located at
Let us know!
Hi, i've some error..
I can't log in with use an existing account Atlassian Account, when i click the button always show error
Hi @Thomas_Hinze,that has been reported as a bug at https://jira.atlassian.com/browse/SRCTREE-5034. The developers are looking into it, but we don't have a resolution yet. In the meantime, as a workaround, you can download the version 2.1, this is available from https://www.sourcetreeapp.com/download-archives.
I also recommend you to watch the ticket for further updates.
Let us know if you have any questions!
I'm experincing the same issue. I have tried the most recent version and a few others with the same result. I have also tried installing with admin rights. I get as far as here and it just keeps spinning.
I have noticed with Fiddler that it makes a call to POST https://id.atlassian.com/rest/saml/sso?application=sourcetree&continue=https%3A%2F%2Fid.atlassian.com%2Fprofile%2Fprofile.action with crsfToken and usersname in the body
Then there are 3 requests to OPTIONS https://auth.atlassian.com/usernamepassword/login each return with just the word "OK" in the body
Then nothing else happens.
Versions I've tried
SourceTreeSetup-126.96.36.199.exe, SourceTreeSetup-188.8.131.52.exe, SourceTreeSetup-184.108.40.206.exe
Hi @Adam, in previous cases the issue you described was caused by the settings in your browser. Sourcetree relies on Internet Explorer for authentication, please try the following:
After logging in, follow steps 1-5, but reset the setting back to the previous option.