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Source Tree Stuck Logging in "Please Wait"

sanke466
sanke466 Jul 26, 2018

MacOs 10.13
"Please Wait" is stay always what I need to do ?Screen Shot 2018-07-26 at 16.43.22.png

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rh
rh Jan 17, 2019

I also got stuck, when I try to install source tree on windows. at step install it switches to the browser and there I was typing in my credentials. than "Please wait..." stays for ever. 

The installation hold at that point. No progress.

 

What can i do?

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 22, 2019

Hi!

Can you provide the following information:

  1. Are you using Sourcetree for Windows or Mac?
  2. What browser are you using? f you're on Windows, can you make sure Internet Explorer is updated to the latest version? (Sourcetree relies on it for authentication)
  3. Can you clean cache and cookies, and try again?
  4. Have you tried a different network?

Let us know!

Ana

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Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 27, 2018

Hi Ilya, welcome to the Community! Are you still experiencing this issue? If so, can you give us more information:

  1. What was happening before that screen showed up?
  2. Have you been able to go through the registration step with your email address already?
  3. What browser are you using?
  4. Can you clean cache and cookies, and try again?
  5. Have you tried a different network?

Let us know!

Ana

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