Source Tree Stuck Logging in "Please Wait"

Other users on same box can log in however I get "Please Wait" and never logs in. 

1 answer

0 vote

Hi! Can you give us some more information so we can help you troubleshoot this issue?:

  1. Are using Windows or Mac?
  2. Which Sourcetree version do you have?
  3. In which stage are you getting this error? Is it when you enter your email address?
  4. Can you provide a screenshot?

Thanks!

Ana

1. windows server 2012 R2 

2. 2.4.7.0

3. when enter email / password 

4. will obtain shortly.

Hi! Seems like you haven't been able to get your screenshot yet. We've seen several users having trouble to authenticate when on Windows so, in the meantime and lacking some information to troubleshoot your specific case, I'd recommend you to update Internet Explorer to the latest version, as Sourcetree relies on it for authentication and many issues have been solved like that. 

Let us know if this works for you!

Best regards,

Ana

Also tried updating IE with no luck

Thanks for that! Can you try turning off Internet Explorer's Enhanced Security Configuration:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

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