Source Tree Start Menu Icon missing in Windows 10

Sean Smith December 28, 2017

A couple of months ago I did an update to Source Tree and the icon disappeared. I was too busy to do anything about it at the time but would like to have this fixed as it is bothering.

So far I have unpinned sourcetree and repinned but that did not fix the icon. Not sure how to proceeed. Attached screenshot of the start menu with sourcetree missing icon.

 

Capture.JPG

10 answers

1 accepted

7 votes
Answer accepted
Dominic Manley
Contributor
February 12, 2018

Un-pinning, re-running the full installer, then re-pinning fixes the icon (and all your SourceTree configs are retained).

(No need to completely uninstall and then re-install.)

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 13, 2018

Thank you, Dominic! I've marked this issue as resolved by this process.

Regards,

Shannon

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MVrepos
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January 6, 2019

In the windows search bar type sourcetree*exe

5 votes
PratheepK
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December 26, 2019

Hi All,

Please find the shortcut in below folder location.

     C:\Users\username\AppData\Local\SourceTree

 

if you upgrade from older versions to 3.3.6 (latest ) there will be no issues in getting shortcuts on start menu or on desktop.

 

Thanks,

hoggm
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January 1, 2020

Just installed 3.3.6 on Windows 10 and no shortcuts were installed on start menu or the desktop.

I added them myself, but it is annoying.

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Snorvarg
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January 28, 2020

This worked fine, right-clicking the exe file and pinned it to start. Odd bug anyway, did not help uninstalling and installing again. (Can confirm settings do not disappear when reinstalling)

PaulGalbraith March 10, 2020

I have the same issue with version 3.3.8 installed today on a fresh Windows 10 build -- no link added to either the desktop or the start menu.

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PaulGalbraith March 10, 2020

There's a defect that's been open for quite a while regarding this, I recommend anyone else interested add their two cents' to it:

https://jira.atlassian.com/browse/SRCTREEWIN-8376

Jason Armistead
Contributor
June 1, 2020

Good news ! This has been fixed by version 3.3.9 (at least, for the start menu), even though that specific JIRA ticket has not been closed.

I added a comment to

https://jira.atlassian.com/browse/SRCTREEWIN-8376

with details of my own experience.

Shalini P
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February 28, 2023

I faced the same issue after reinstalling process ,and if it still not resolved then try once again by opening the source tree and right click to pin then unpin ,the icon issue resolved!

2 votes
Chris Labbe
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March 17, 2020

Honestly Atlassian,

this speaks to the quality of your products.

In reality, SourceTree is a weak bandaid that allows me to recommend lazy solutions to some of the bitbucket tasks.  I don't generally use it because it really sucks at merge management with reasonable branch collisions.

And then the fact that you do not care to fix an obvious glaring issue after 3 years???

I'm pulling this app from our company recommendation list for data science and software support.

Tired of telling people how to fix this idiotic problem.

1 vote
bgf777
Contributor
February 22, 2020

The windows installer has been non-standard for years. Just got another computer and dismayed to find this hasn't been fixed. There should be a normal installer that puts your program into \Program Files, not in AppData. This is crazy! No program except source tree does this, and it causes so many install problems for users.

PaulGalbraith March 10, 2020

Sourcetree is definitely not the only program that does this, but I agree it's nonetheless quite annoying.  Installing to the user profile directory is done by many programs (Chrome used to do this by default, for example, but not any more), normally when admin privilege is not available.  This non-standard location should be a fallback for that particular scenario only, not the standard practice. 

Please, by default, follow Windows best practices.

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0 votes
Jason Armistead
Contributor
June 1, 2020

Get version 3.3.9. It is finally fixed !

Refer to my comments against the following JIRA ticket, since it is not possible to just download or update in an "obvious" way (which itself is a separate discussion!!!)

https://jira.atlassian.com/browse/SRCTREEWIN-8376

0 votes
julesfpvr
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January 14, 2020

I'm seeing a similar problem since I upgraded to 3.3.6. I've tried deleting/uninstalling all the old versions of SourceTree, deleting my iconcache.db etc. Having reinstalled SourceTree 3.3.6 I get the following:

There are two source tree exes:

 C:\Users\{username}\AppData\Local\SourceTree\SourceTree.exe

 C:\Users\{username}\AppData\Local\SourceTree\app-3.3.6\SourceTree.exe

Both of these show as having the normal icon in explorer. If I pin either of these exe's to my start bar then the normal icon appears on start bar.

Having pinned one of these to start bar, if I launch from start bar or by running exe directly, SourceTree starts up and a new blank white icon appears on my start bar.

SourceTreeWhiteIcon.jpg

Stefan Kazassoglou
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January 15, 2020

I had the same problem and this fixed it:

  1. right mouse click on the taskbar icon 
  2. right mouse click on the empty icon
  3. properties
  4. change icon
  5. an error pops up that it can't find it => OK
  6. then a browse for icon option appears
  7. give it the new location:
  8. %USERPROFILE%\AppData\Local\SourceTree\app-3.3.6\icons\Notification\SourceTree.ico
  9. => OK
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bgf777
Contributor
April 28, 2020

why, oh why won't the fix this????? Do they even read these community posts?

Jason Armistead
Contributor
June 1, 2020

It's fixed at last, refer to my comments added to https://jira.atlassian.com/browse/SRCTREEWIN-8376

0 votes
Sylcan
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January 7, 2020

3.3.6 on Windows 10.

Uninstalled 3.2.6 then installed 3.3.6 (no upgrade was offered from 3.2.6 installation) - still no Icon

I've had to remove from task bar - just too annoying!

0 votes
Ken
Contributor
January 5, 2020

Same here.

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 4, 2018

Sean,

Although Michael's answer is best, would you be able to set the icon manually?

I remember this being pretty straightforward in earlier releases of Windows, and although I'm not very familiar with the version you're using, I would recommend that if you want to avoid reinstalling.

Of course, reinstalling would ensure you have the most up-to-date icon, but this is another workaround.

Regards,

Shannon

0 votes
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 28, 2017

Hi

I've not experienced that problem, it looks OK for me. There was an issue with shortcuts, in the start menu and taskbar, a few releases ago due to an issue in the Squirrel.Windows installer we use.

At this stage I can only suggest removing the shortcut, then uninstalling Sourcetree and re-installing. That should create new shortcuts which you can pin to the start menu,

Sean Smith December 28, 2017

Not interested in uninstalling, reinstalling and reconfiguring all my settings and keys.

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minnsey
Atlassian Team
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January 18, 2018

potentially unpinning and then re-running the full installer, rather than uninstalling first, download from https://sourcetreeapp.com might allow you to re-pin with the icon without loosing any settings.

FWIW as most configuration is store in %localappdata%\Atlassian\Sourcetree* uninstalling the app, from %localappdata%\Sourcetree, will not delete your settings.

Dominic Manley
Contributor
February 10, 2018

 

I can confirm un-pinning, re-running the full installer, then re-pinning fixes the icon (and all your SourceTree configs are retained). No need to completely uninstall and then re-install.

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 12, 2018

Hi Dominic,

Thank you for letting us know that fixed your issue.

If you'd like, you can submit it as a new answer below Suggest an answer and I can accept it as the correct solution. This will help future users with the issue.

Regards,

Shannon

Sean Smith February 12, 2018

I can also confirm that this worked for me. All good now.

Dominic Manley
Contributor
February 12, 2018

Submitted as an answer @Shannon S.

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