Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Source Tree (2.7.152) BitBucket authentication issue

I have connected Source Tree (2.7.152) to BitBucket but since most recent update I have authentication issues. Each time when I try to pull or to push is telling me that credentials are invalid because of third party software and I need to go to Preferences -> Accounts and re-authenticate my account again.

Any clue what is going on?


6 answers

0 votes
Manju Atlassian Team Feb 19, 2018

Looks like this is the same ssh issue which many folks are facing. 

Please check if your ssh keys are added to the agent by running below command in terminal

ssh-add -l

If none are listed, please add the key to the agent using below command,

ssh-add <path_to_key>

more like

ssh-add ~/.ssh/id_rsa

This should fix your problems. 

If you want to learn more about why this happens and how to fix this permanently, read this Technical Note from Apple

my agent name is not '', how can i change my ssh name in sourcetree 2.7 ?

Manju Atlassian Team Jun 22, 2018

You can use whatever is the name of your key instead of "id_rsa"

屏幕快照 2018-06-25 上午9.59.31.pngso how can i edit the ssh key?  Thank U!

Manju Atlassian Team Jun 25, 2018

You don't have to edit your ssh key. You can use the same id_rsa key with bitbucket. If this key isn't already added in Bitbucket, Copy to Clipboard and use it on

POS F'ing Sourcetree. This happens with almost every update. Everything is/has been fine, install the latest update, all of my authentications fail, constantly have to enter username/password. Here's a great tip that I just found: Don't use Sourcetree. Switch to command line (which I'm still not a fan of) or GitKraken. 0% issues. I hate you, Sourcetree. POS. Gone.

I fixed this by deleting the whole Sourcetree folder in Library/application support/sourcetree and re-installing. Prior to that I had changed my password, which didn't work, but maybe it had an effect (in case someone tries this, and the first step doesn't solve it by itself).


This was on Sourcetree 2.7 on Mac OS Sierra.

Strangely, I get the same with GitHub Desktop but not when pushing directly from the terminal. Could it somehow be GUI related?

I have the same issue after updating. On Mac OS Sierra. Have tried resetting my password.

0 votes
bgannin Atlassian Team Jan 18, 2018

What third party software is being referenced?

Pushing to

remote: Invalid username or password. If you log in via a third party service you must ensure you have an account password set in your account profile.

fatal: Authentication failed for ''

Completed with errors, see above

I'm getting the same:

"Pushing to*********/********.git
Permission denied (publickey).
fatal: Could not read from remote repository."

"Please make sure you have the correct access rights and the repository exists."

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,020 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you