Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Something went wrong while attempting to validate your credentials

Recently reimaged my laptop. Trying to install SourceTree Windows Version 1703 (OS Build 15063.877).

After trying to authenticate I receive "Something went wrong while attempting to validate your credentials" message. I can login to Atlassian.com just fine. I even reset my password. Still nothing... 

 Now here's whats funny. I can put a bogus ID/PWD and hit Log in, Same results!!! 

One issue reported adding "AllowModifyConfigFIles" Value: True to the user.config file which I did and still having the same problem. 

I've tried installing SourceTree 2.1.11.0 and 2.3.5.0 and have the exact same issue. 

 Please assist

1 answer

0 votes
Ana Retamal Atlassian Team Jun 05, 2018

Hi Joey, welcome to the Atlassian Community!

Sourcetree relies on Internet Explorer for authentication, can you confirm that IE is updated to the latest version?

Also, in which step do you exactly get stuck? Is it during the registration? Or when you try to connect your Bitbucket account? Please send us a screenshot so we can help you better.

Kind regards,

Ana

Hi Ana

Yes I'm running Windows 10 IE 11 version 11.850.15063.0 Update Version: 11.0.50

 

During installation, After I select Atlassian Account and enter in my credentials I receive the error.  I also noticed something in the sourcetree.log file that may be useful. 

 

See attachments. SourceTreeLoginFailure.PNGSourceTreeLogFileError.PNG

Ana: I've troubleshooted some more today. 

Checked for login saved in Credentials Manager, Deleted the Atlassian folder out of AppData, Reset IE settings. Installed a version of SourceTree before my OS release. Nothing seems to work. Please delete my Atlassian account all together and send me an email its been done. I'll register again and try again..

 

Thanks. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

5,692 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you