It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SSH not working on SourceTree?

I have set up SourceTree to use SSH but it does not appear to be working.
Whenever I try to do a fetch from our remote repository, I get prompted for a username and password.
When I enter the correct username and password, this is what I get (in the space marked XXXX, SourceTree puts my ACTUAL PASSWORD):

git -c diff.mnemonicprefix=false -c core.quotepath=false fetch --prune origin
Access denied
Access denied
Access denied
Access denied
FATAL ERROR: Server sent disconnect message
type 2 (protocol error):
"Too many authentication failures for XXXXXXXX"
fatal: The remote end hung up unexpectedly
Completed with errors, see above.

So not only does the SSH auth not work, I can't even use username/password auth. Does anybody have any ideas?

5 answers

1 accepted

12 votes
Answer accepted

I was able to fix the problem by changing from "Putty/Plink" SSH to "OpenSSH" for the SSH provider. No idea why this helped, but it works now.

I had this problem for days and spent many hours on it.... And this solved it!!!! Do this!



Thanks, i also had the same problem for days and today with your guidance i was able to fix it!

1 vote

Wooooow, this answer is priceless.

It still does the job in 2019. Awesome and thank you!

God, this issue cost me around 3 days to find out.


This one worked for me as well. Thank you!


Hi Tom,

This is very unusual behaviour. The error you're seeing which is showing your password is output from Git itself. Could you tell me more about your SSH setup? You've set up your id_rsa and keys in ~/.ssh/ and the URL for that repository has an SSH URL format? It looks like to me it's prompting for auth because it can't find any which could mean a number of things.

With further information we'll gladly be able to help.


I see the same problem when trying to use putty without keys (only username and password).

Please try with today's release (1.2.3), a couple of refinements have been added for URLs which don't include the user name and manual login is used.

Works now, thanks!

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted Jan 17, 2019 in Sourcetree

[dev team] Sourcetree for Windows 2019 Preview - Dark Theme

Hi folks, While the full post is over on our blog I'd like to share the dark theme we've got planned for 2019 here directly as well to keep the discussion going.  The ...

1,327 views 12 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you