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Hi, I'm trying to install Sourcetree and getting stuck on the registration step. When prompted to pick between Bitbucket Server and Bitbucket, I'm selecting Bitbucket, which sends me off to the Bitbucket website. I then sign in there without any problems, I get asked to confirm access to my account and then when I click "Grant access" it fails - in Chrome i get a message saying "This site can't provide a secure connection", similar in IE. Sourcetree itself just sits there "waiting for login to finish".
I've tried this in both Chrome and IE, and I've tried with a couple of different wifi networks just in case there's anything getting blocked or whatever, and I've even tried creating a new account from scratch just in case something's wrong there, but that hasn't helped either.
Any ideas on how I can resolve this issue?
Hi Nick, welcome to the Community!
Can you check if Internet Explorer is updated to the latest version? (We've seen issues with the authentication caused by older versions). If it's updated and still not working, please try the following:
After logging in, follow steps 1-4, but reset the setting back to the previous option.
If the above fails, can you also check the log and see if it provides any further information?You can find it at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log.