Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,457,480
Community Members
 
Community Events
176
Community Groups

Mojave: The application “Sourcetree” can’t be opened.

Oddly,  SourceTree wasn't autoupdating wasn't working from my pervious version v2.*.

So I deleted it, downloaded a fresh copy and tried to open it.  But I received the message: "The application “Sourcetree” can’t be opened."  This keeps happening now for every version I download and unzip.

This happens for these versions (from here https://www.sourcetreeapp.com/download-archives):

  • Sourcetree_3.2.1_225.zip
  • Sourcetree_2.7.6a.zip
  • Sourcetree_4.0_229.zip



I'm using macOS Mojave (v10.14.6)

SourceTreeCantBeOpened.png

Help!

Things I've tried:

  • Starting in macOS Safe Mode -- I couldn't start SourceTree
  • Various versions of SourceTree -- I couldn't start SourceTree
  • Toyed around with adding SourceTree in Security & Privacy in both:
    •  Full Disk Access
    • Accessibility

 

Nothing is working so far.

 

1 answer

0 votes
Daniel Eads Atlassian Team Mar 23, 2020

Hi Michael,

Sorry to hear you're having problems getting an updated version of Sourcetree running. Firstly, let's get you the most recent build (232). It sounds like the archive page is still giving you a slightly older build (229), but you can tweak the URL to get the newest version. You can download that version directly from the following link:
https://product-downloads.atlassian.com/software/sourcetree/ga/Sourcetree_4.0_232.zip

One thing that can cause problems opening applications like Sourcetree is MacOS's Gatekeeper. Typically one would see an error message like "Sourcetree can't be opened because it is from an unidentified developer". The fix for this is right-clicking the Sourcetree app and selecting Open from the context menu. An option to continue will be available (vs double-clicking, where it won't be available).

Given your screenshot though, I'm led to believe the error you're seeing is from the executable bit being stripped from the application. It's unclear what causes this to happen, but it's a common enough error across MacOS applications. To test for this, you'll want to open Terminal and run ls -la in the application's MacOS directory to see what bits are set on the binary. The exact path you'll want to test is:

Sourcetree.app/Contents/MacOS

By navigating your terminal to wherever the Sourcetree app is housed, you can do the check quickly by copying and pasting this command:

ls -la Sourcetree.app/Contents/MacOS

Here's an example of what you want to see:

image.pngI've pointed out the executable bit on the Sourcetree binary. If there's no 'x' here, the file doesn't have permission to run and we'll know that this is the cause of Sourcetree not starting. To solve, we'll need to add the execute bit to the binary:

chmod +x Sourcetree.app/Contents/MacOS/Sourcetree

After that, try opening Sourcetree again by right-clicking the app and selecting "Open" (just in case Gatekeeper decides to kick in).

Cheers,
Daniel

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events