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Login not working

nsteckler April 17, 2019

Hi, I am trying to setup SourceTree but when I login it is not working. Can you help me? It says 'something went wrong when trying to validate your credentials'.

1 answer

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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 19, 2019

Hi Nicholas, welcome to the Community!

We'll need more information to understand what's going on:

  1. In which step exactly are you getting stuck? Can you send us a screenshot?
  2. Which OS and browser are you using? If you have Internet Explorer, can you confirm it's updated to the latest version?

Let us know!


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