Login issue with Source tree app

[Nithin Thomas]

Hi,

nithin.thomas@staples.com is my email address.

When I am on a particular server, I am able to login to sourcetree via the IE 11 browser. But when I am in the sourcetree app (v 2.5.13) and use the same credentials, I am unable to login to it ('something went wrong when attempting to validate your credentials' is the error message I am getting).

Can you help?

Perhaps there is a port in the app that my server needs to have opened or something?

Please advise.

[minnsey]

Hi

It sounds like you are on Windows, referring to IE, but I'm guessing the version number is a typo, the current release is 2.5.5.

Are you trying to register, during the welcome wizard, or add a new account? Are you trying to use a Bitbucket, Bitbucket Server or Atlassian account ?

[Nithin Thomas]

Hi Michael,

Yes you are right it is  v2.5.5

In the Register Account wizard I'm selecting Atlassian account and providing my credentials which is already registered.

Please see attached screenshots.

[Nithin Thomas]

Can some one help to resolve this issue please?

[minnsey]

Please try the following:

1. open Internet Explorer
2. open the Developer tools, f12
   1. set the Browser Mode 10
   2. set the Document Mode Standards
3. open Cog/Internet options
   1. ensure the following settings are enabled
   2. Misc/Access data sources across domains
   3. Misc/Allow META_REFRESH
   4. Scripting/Active Scripting

The easiest way to test is to see if you can login to https://id.atlassian.com using Internet Explorer, if you can you should be able to use the Atlassian account registration flow, if you can't then try the settings above and retry.

[Nithin Thomas]

Hi Michael,

I was able to login to https://id.atlassian.com using IE 11 browser, but Atlassian account registration flow through Source tree complains that there is an error in validating the credentials.

I have also followed your steps and made necessary changes in IE 11 Internet option settings, still no luck.

Please help.

[Martin K]

I Have the same Problem with verison 2.6.9

id.atlassian.com login works (with IE 11), but not with sourcetree

[minnsey]

I'm sorry you are still experiencing issues with this.

The best advice I can give at this time is to be a little patient. We are working on revisions to this process for the next release and this should solve this issue for you.