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Login error

Shreenivas kokil September 18, 2019

I am not able to sourcetree on mac login using same Id & password which i used to login for windows.

Please help me to sort this issue.

I am using latest version of Sourctree 3.2.1

1 answer

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2019

Hi @Shreenivas kokil , welcome to the Community!

You said you're not able to log in to Sourcetree, but you didn't provide any more details about it so it's difficult for us to understand what went wrong. 

Did you get any error message? Can you send us a screenshot?

Since you mentioned this happened in Sourcetree for Mac but it works for Sourcetree for Windows, I wonder if the issue might be related to this bug we found recently: SRCTREE-6882. If your username has a space, Sourcetree for Mac will fail to log you in. 

Please let us know if that is your situation, or if there might be something else causing the problem.

Best regards,


Shreenivas kokil September 19, 2019

Hi @Ana Retamal ,

I think is version specific issue while I have install Sourcetree old version where i can successfully login with same User ID & Password.


Thanks & Regards,

Shreenivas Kokil

Shreenivas kokil September 20, 2019

Hi @Ana Retamal 

please find attach screenshot & please provide me solution ASAP..


Screenshot 2019-09-20 at 2.59.33 PM.pngThanks & Regards,

Shreenivas kokil

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