Lag issue on MacBook M1 with Cybereason

[Maxime DEMELIN]

Hi

I hope you're fine.

We have an issue on a MacBook M1 with our Cybereason XDR.

When this is uninstalled, SourceTree works correctly.

On the other hand, as soon as our XDR is installed, the slowdowns are felt.

As you can see from the screenshots, when we are on the application, Cybereason goes up to more than 100% processor.

As soon as SourceTree is stopped or in the background, Cybereason goes down.

We have already excluded the entire SourceTree application, is there anything else to exclude?

Thank you in advance for your return,

Best regards,

[Nic Brough -Adaptavist-]

You'll need to raise this with cyberreason - Sourcetree is not the problem here.

[Maxime DEMELIN]

Hi @Nic Brough -Adaptavist- , 

I have already contacted Cybereason for this problem of course.

We have :
- Change the version of our XDR (An old version then the latest version);
- Excludes the following paths:
/Applications/Sourcetree.app/Contents/MacOS/*
/Applications/Sourcetree.app/Contents/*
/Applications/Sourcetree.app/Contents/MacOS/Sourcetree/*
/Applications/Sourcetree.app/*
/Applications/Sourcetree.app

I remind you once again that this problem of slowness is with the SourceTree software, the other software works correctly and there are no delays.

Are there any other paths to exclude from the SourceTree software?

Thank you in advance for your return,

[Nic Brough -Adaptavist-]

>I remind you once again that this problem of slowness is with the SourceTree software

No, it is not.  You said "... When this is uninstalled, SourceTree works correctly.  On the other hand, as soon as our XDR is installed, the slowdowns are felt."

That means XDR is the problem, not SourceTree.

As far as I am aware SourceTree is contained in that one application, but you might try excluding git as well.