Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Keep going in a loop trying to clone a repsoitory

I keep logging into the bitbucket server and filling in the capcha seems fine - log into sourcetree refreshing pwd but when I try to clone I get the following...

 

Command: git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks ls-remote http://172.20.18.123:7991/scm/sb/asn-sb.git
Output:
Error: fatal: remote error: CAPTCHA required
Your Bitbucket account has been locked. To unlock it and log in again you must
solve a CAPTCHA. This is typically caused by too many attempts to login with an
incorrect password. The account lock prevents your SCM client from accessing
Bitbucket and its mirrors until it is solved, even if you enter your password
correctly.

If you are currently logged in to Bitbucket via a browser you may need to
logout and then log back in in order to solve the CAPTCHA.

Visit Bitbucket at http://172.20.18.123:7991 for more details.

 

1 answer

0 votes
minnsey Atlassian Team Mar 11, 2019

Hi

Try removing any relevant entries, that refer to your big bucket server host, from the Windows Credential Manager, they will be prefixed by 'git:' or 'sourcetree:', before you reset the CAPTCHA and the Sourcetree credentials.

It is possible that old, bad credentials are being stored in the Windows Credential Manager and that background Sourcetree/Git processes are picking them up and using them before you get chance to reset and reuse new, good credentials.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,265 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you