Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,376
Community Members
 
Community Events
165
Community Groups

Keep asking credentials while pull in SourceTree

Edited

when I am doing pull in SourceTree at that time Atlassian asks me for credentials in windows,

keep asking the same thing and after that failed login error occurs,

I was tried to reset my password, remove my account and then again add an account in SourceTree, update a git from SourceTree and uninstall SourceTree and again install and setup it,

But again the same problem occurs

please help me out!

please refer below screenshot for more

Screenshot 2018-12-05 17.05.07.png

 

Thanks

2 answers

I tried fixes mentioned by @Mike Corsaro and @fairful. Doesn't seem to work for me. I tried updating the embedded Git and also install the versions mentioned. It doesn't seem to fix the issue. I have attached the details of my embedded Git version.Embedded.png

0 votes
Mike Corsaro Atlassian Team Dec 05, 2018

Hello! This is a long-running problem with the git-credential-manager. To solve it:

  1. Download git-credential-manager 1.18.3
  2. Install Sourcetree 3.0.12
  3. When prompted again enter your credentials OR add your account via OAuth in the Accounts tab in Options

The suggested solution is not working for me.  Oddly, in Sourcetree, if I go to Tools/Options/Authentication, then click Edit on the account and then Refresh Password, I can enter the same credentials I do in the above dialog and this succeeds.  BUt entering them into the dialog fails.  THis is with the two items listed above installed, and a reboot, just for luck!

Update:  I managed to sort this by updating the embedded Git version in Tools/Options/Git

I wish I'd managed to update the embedded Git. Instead it gets to the "extracting" phase and then states that the download failed.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

61,940 views 127 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you