Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira Cloud: Application logs location

Deleted user July 2, 2019

Hi all,

I am trying to investigate a 503 error when trying to connect Jira to Confluence and it tells me to see the full response in the application logs.

Could somebody advise me where I can see these. Currently we are using Jira on Cloud.

Thank you for your help.

regards

min

Answer
Watch
Like Be the first to like this
489 views

2 answers

1 vote
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
July 2, 2019

You do not get access to the logs in Cloud.  You'll need to diagnose the 503 on the application you are trying to connect to the Cloud system.  The 503 means it cannot reach the Cloud service, which either means it's offline, or your network is stopping it getting there.

Reply
0 votes
Alexey Matveev
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
July 2, 2019

Hello,

You can not access logs in Jira Cloud. If you want to know the detailed message, then you should contact Atlassian at https://getsupport.atlassian.com/servicedesk/customer/portals

Reply

Suggest an answer

Log in or Sign up to answer
Sourcetree
Sourcetree
TAGS
AUG Leaders

Atlassian Community Events

    See all events