Javascript load error during Sourcetree Install

Unable to install the software as I get this error when prompted to log in:

 

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JavaScript load error

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.1.3

 

Following the above link leads me to a webpage with

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>9ACDDDD102127D48</RequestId><HostId>DHYA0YJApXFs7jYVt33q55p9cyCMDACZzmZvM3z/5O+0JbnhZ8lnO3ubmzzj5RyqGG5MgrzodK8=</HostId></Error>

 

Nothing unusual about my home network setup. I'm on Windows 7 64.

Noticed these two people are also having this issue (posted 4h ago) https://stackoverflow.com/questions/47491152/javascript-load-error-while-installing-sourcetree-in-windows-7

2 answers

I have installed IE version 11 and works fine!!!. I have W7 x64.

Thanks for information, my Source Tree its work

Thanks. It worked like a charm. 

0 vote

Hi Jon,

This is usually caused when id.atlassian.com is able to load but the scripts that make up the remainder of the page/app aren't, typically due to restrictive network settings. The can resolved by whitelisting per this article: https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html

Brian Ganninger
Senior Mac Developer, Sourcetree

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