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Issue installing latest version of Sourcetree for Mac

I cannot install Sourcetree on my Mac. Every time I try to install it I get this error. I have attempted to uninstall it, download a new installer, and reinstall it with no success. Anyone have ideas? I can provide more of the error log if need be.

 

Crashed Thread: 4 Dispatch queue: com.apple.root.default-qos.overcommit

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [78594]

1 answer

0 votes
bgannin Atlassian Team Jan 17, 2019

Hi Freddie,

Please file a ticket on our public issue tracker with the steps performed (there is no installer on Mac but there is a setup assistant on first launch) and attach the full crash log. This allows us to triage, prioritize, and otherwise manage issues. Be sure to include version information for both your operating system and the app.

Thanks,

Brian Ganninger
Principal Developer, Sourcetree

Hi Brian,

I'm not able to submit a ticket on the link you provided. When I click the Create button, I'm not presented with an acceptance button. Any ideas?

2019-01-17_09-53-06.png

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