Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Issue installing latest version of Sourcetree for Mac

I cannot install Sourcetree on my Mac. Every time I try to install it I get this error. I have attempted to uninstall it, download a new installer, and reinstall it with no success. Anyone have ideas? I can provide more of the error log if need be.


Crashed Thread: 4 Dispatch queue:

Exception Codes: 0x0000000000000001, 0x0000000000000000

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [78594]

1 answer

0 votes
bgannin Atlassian Team Jan 17, 2019

Hi Freddie,

Please file a ticket on our public issue tracker with the steps performed (there is no installer on Mac but there is a setup assistant on first launch) and attach the full crash log. This allows us to triage, prioritize, and otherwise manage issues. Be sure to include version information for both your operating system and the app.


Brian Ganninger
Principal Developer, Sourcetree

Hi Brian,

I'm not able to submit a ticket on the link you provided. When I click the Create button, I'm not presented with an acceptance button. Any ideas?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,155 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you