Installing SourceTree, entering credentials, blank screen appears. Installation stops. Why?

When we attempt to install SourceTree, the user is prompted to enter Atlassian login credentials. After doing so, a blank screen pops up and installation no longer can proceed. WHY?

1 answer

0 votes

Hi Gary, we're aware of this and it's been reported in our bug tracker at SRCTREEWIN-7244. There's a workaround that seems to be working for most of our users, I'll copy it here for you:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this Community thread too. 

If this is not working for you, please comment on the bug ticket as this will help our developers get the issue addressed. You can also watch the ticket to be notified of further updates. 

If you have any questions, let us know! :)



Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

234 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot