I've tried to install SourceTree (220.127.116.11) on Windows 7 several times over the last two days. It always gives the message "We've encountered a problem. Please try again in a few minutes." in step "Atlassian account" (see attached screenshot). I try to login with my Atlassian Id. Id and password are correct (I've used the same to login to ask this question).
What is the problem that has been encountered? When will this problem be fixed?
Hello everyone, could you try the following workaround:
this also was the solution for me. I had those issues using a Windows 10 x64 with IE version 11 and SourceTree version 18.104.22.168.
On the other hand, a colleague of mine faced the same issue and we were however not able to solve it with any of these steps mentioned above. Quite strange! And also very disappointing from Atlassian! It's nearly a month gone since this issue has been posted the first time and nothing has changed! My colleague has a computer with the same OS and IE and also has tried the new installer version 22.214.171.124, but that couldn't help either!
From a working install collect the accounts.json and passwd files.
Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.
Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.
In the meantime, our developers continue to work with the id.atlassian.com team to implement a proper fix.
Let us know if it worked for you!
Just to let you know, we are investigating but as yet we've not managed to reproduce the problem.
Any additional information would be very useful. As I understand it the environment is as follows.
126.96.36.199 has been out for some weeks, but we seem to have a spate of these questions, has anythign changed in Win 7 land?
Just to remove the focus on the latest verison of Sourcetree, I initially tried installing v188.8.131.52 and had the same issue as above.
My company had saved the install for v184.108.40.206 so I tried it and got exactly the same issue, so it isn't something with the new version causing this problem, if that helps.
As a temporary workaround, I have successfully installed GitHub Desktop so am able to do all the I need until this is resolved.
Same issue here. Windows Server 2016 (Amazon Workspace). We installed it successfully a few weeks ago, now it won't install for anyone.
Looking at a wireshark trace it looks like its fine from a network perspective (http 200 when talking to authentication endpoints).
Same Here , domain network , windows 10, latest source tree 220.127.116.11.
Why you need this window before the program is installed i dont get it
why during the install i tries to download the emmbeded git client without including it with the sourcetree install itself and dont have any proxy settings for it to succed , i dont get it.
Hello everyone, our identity team is still working on this issue. However, if you're having this problem, could you try changing your Internet Explorer Security Zone Settings?
I have a related problem, with the latest 2.3.1 release.
I just get a white page where the login page is to be shown in the installer.
Fiddler reports that several web requests have succeeded, among them some js/css files.
Right-clicking the window, I can view the source. If I save that source to a physical ".html" file and run that, I can see the login screen, but it doesn't work (obviously).
For what it's worth, I can log in to the web just fine, using IE11 with the same URL that I get from the properties of the blank login page.
I'm under an enterprise regime, and can't change any IE settings. Have tried deleting temp files etc., but no luck.
Same Here,but it's working.
Internet Options (or Internet Properties) -> [Advanced] tab
` Do not save encrypted pages to disk (uncheck the checkbox)
OS : Windows 7 pro SP1(64bit)
IE : 11 (11.0.9600.18792)
SourceTree : Ver. 18.104.22.168, 22.214.171.124
etc : domain network, under proxy, with anti-virus software
I hope this helps.
helped for me, at last! - after several hours of trials and googling.
I found several hints what to try and some of them were reported to work, but none of the worked for me :-(
It appears that the authentication procedure in the installer is completely broken since it is based on some obscure IE feature that works under certain conditions only :-(
Thanks a lot!
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