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Installation of SourceTree cannot be completed because of problem while Log in with Atlassian Id

Christian Schubert_why8p1

I've tried to install SourceTree (2.1.2.5) on Windows 7 several times over the last two days. It always gives the message "We've encountered a problem. Please try again in a few minutes." in step "Atlassian account" (see attached screenshot). I try to login with my Atlassian Id. Id and password are correct (I've used the same to login to ask this question).

What is the problem that has been encountered? When will this problem be fixed?

Accepted answers

All comments

Ana Retamal

Hi Christian, just to check can you login directly to Atlassian account https://id.atlassian.com using IE? SourceTree relies on the WPF web view that relies on IE. Please let us know the result!

Regards,

Ana

Christopher Michaels

I have the same issue since yesterday with sourcetree 2.2.20.1. I Tried logging into web portal using IE and it works fine. Looks mor like the application issue. Please help us.

Christian Schubert_why8p1

Hello Ana, thank you for your Reply. I can successfully login to Atlassian account https://id.atlassian.com using IE11. Trying to finish the installation of SourceTree with the same credentials still failes.

Regards,
Christian

WengerMatthias

The same problem here. I use IE 11.0.9600 and downloaded the current version 2.1.2.5.1502111015 of SourceTreeSetup.

Please help.

minnsey

Hi

Just to let you know, we are investigating but as yet we've not managed to reproduce the problem.

Any additional information would be very useful. As I understand it the environment is as follows.

Win 7
- 64 or 32 bit?
- SP1 ?
IE
- All version 11?
Are there any proxy servers etc in use?

2.1.2.5 has been out for some weeks, but we seem to have a spate of these questions, has anythign changed in Win 7 land?

WengerMatthias

Win7 64bit and SP1.

Warren_mz9b4z

Just to remove the focus on the latest verison of Sourcetree, I initially tried installing v2.1.2.5 and had the same issue as above.

My company had saved the install for v2.0.20.1 so I tried it and got exactly the same issue, so it isn't something with the new version causing this problem, if that helps.

As a temporary workaround, I have successfully installed GitHub Desktop so am able to do all the I need until this is resolved.

Christian Schubert_why8p1

For me it is also Win7Pro 64bit with SP1.

Usually I'm connected to the corporate network and expect that there is something like a proxy. But same problem at home without any proxy. It is also no difference if connected via VPN or not.

Christian Schubert_why8p1

BTW: I've used the same installer SourceTreeSetup-2.1.2.5.exe on Win10 64bit without problems.

Prathamesh Raje

Sorry, double posted.

Prathamesh Raje

Having the same issue on Windows 10. Able to log in via the website on IE. Can't log in via the SourceTree application.

Domain network

Windows 10 1607

Sourcetree 1.10.15.4

Sourcetree 2.1.10.0

IE 11.1480.14393.0

Any resolution would be appreciated.

Noemi Viegas

I also have the same problem.

Win7 x64 with SP1.

Using a domain network as well.

IE 11.0.9600.18314

Karel Toledo

I have the same issue since yesterday on Windows 10. I am able to log in via website on Opera but I can't do it on desktop sourcetree app. I am using latest version: SourceTreeSetup-2.1.10.0.exe

Adam Bolton

I have also experienced this issue.

I am on Windows 7, can log in on chrome but the application delivers the same error message as shown above.

Also tried earlier version of source tree. Urgent issue as I need it for work.

Mike Corsaro

Hello! It looks like the issues are coming from the identity website. We're working with the team to figure out what the problem is.

David Ensikat

Same issue here. Windows Server 2016 (Amazon Workspace). We installed it successfully a few weeks ago, now it won't install for anyone.

Looking at a wireshark trace it looks like its fine from a network perspective (http 200 when talking to authentication endpoints).

Noam Lugasi

Same Here , domain network , windows 10, latest source tree 2.1.10.0.
Why you need this window before the program is installed i dont get it
why during the install i tries to download the emmbeded git client without including it with the sourcetree install itself and dont have any proxy settings for it to succed , i dont get it.

Saurabh Kerkar

Same Issue.

Windows 7 professional - 64 Bit

Using Corporate or Personal Network.

Trying to install Sourcetree 2.1.10.0

Osvaldo Mercado Coss

Same issue with: Win7 Pro / 64bit / SP1.

Tried with SourceTree versions 2.1.10 and 2.0.20.

Any updates in here?

Vadim_b6i4jz

Same here.

Tried 2.1.10.0, 1.9.9.20 and 1.9.5.0 - same result for evry version.

Is there any workeround until you fix it?

Darren Mylrea

I'm having the same issues as everyone else. When will this be addressed?

Mike Corsaro

Hello everyone, our identity team is still working on this issue. However, if you're having this problem, could you try changing your Internet Explorer Security Zone Settings?

https://support.microsoft.com/en-us/help/17479/windows-internet-explorer-11-change-security-privacy-settings

WengerMatthias

I changed the security zone settings from high/middle to middle. But the error still appears during the installation.

Noam Lugasi

To every one, try "Reset your Internet Explorer Settings" in IE internet option advanced tab, also check "Delete personal settings"

WengerMatthias

It works! Thank you very much!

Osvaldo Mercado Coss

Worked for me!

Vadim_b6i4jz

Confirm. Thanks

Mike Corsaro

Hello everyone, could you try the following workaround:

Open IE, click on the gear
Select "Internet Options"
Select the "Security" tab
Select "Custom Level" for Internet
Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
Try logging into Sourcetree again
After loggin in, follow steps 1-5, but reset the setting back to the previous option.

WengerMatthias

Changing the security level didn´t solve the problem.
I´m very disappointed that the atlassian team couldn´t fix the problem within 17 days.

As Noam Lugasi said, reseting the IE is the solution.

Prathamesh Raje

Worked for me too!
Thanks

jgieseler

Lowering the IE security settings worked for me! Thanks.

Andy Hooper

Worked for me as well.
New installation of Windows 10 Enterprise 64-bit.

hidaki honda

I solved it in the following way.

Internet Explorer > Internet Options > General > Browsing history Settings

Set the storage location of temporary files somewhere in the folder.

Morten Grøtan

I have a related problem, with the latest 2.3.1 release.

I just get a white page where the login page is to be shown in the installer.

Fiddler reports that several web requests have succeeded, among them some js/css files.
Right-clicking the window, I can view the source. If I save that source to a physical ".html" file and run that, I can see the login screen, but it doesn't work (obviously).

For what it's worth, I can log in to the web just fine, using IE11 with the same URL that I get from the properties of the blank login page.

I'm under an enterprise regime, and can't change any IE settings. Have tried deleting temp files etc., but no luck.

minnsey

Hi

we are currently working on this issue. Please see https://jira.atlassian.com/browse/SRCTREEWIN-7244 for updates and workarounds.

SeiyaOE

Hi All.
Same Here,but it's working.

I tried....
Internet Options (or Internet Properties) -> [Advanced] tab
`Security
` Do not save encrypted pages to disk (uncheck the checkbox)

OS : Windows 7 pro SP1(64bit)
IE : 11 (11.0.9600.18792)
SourceTree : Ver. 1.9.6.1, 2.3.1.0
etc : domain network, under proxy, with anti-virus software

I hope this helps.

Jan-Peter Richter

helped for me, at last! - after several hours of trials and googling.

I found several hints what to try and some of them were reported to work, but none of the worked for me :-(

It appears that the authentication procedure in the installer is completely broken since it is based on some obscure IE feature that works under certain conditions only :-(

Thanks a lot!

Jerry Patel

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