Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,296,268
Community Members
 
Community Events
165
Community Groups

Install failed with"Failed to check login for user"

We are trying to install SourceTree on a corporate VM.  The VM is Windows 10 Enterprise(Version 1809). We are getting a certificate Error as well but we can login to the BitBucket server from the VM. We have setup IE to trust this URL. What steps do we need to take to resolve this issue?

screenshot.jpg

1 answer

0 votes
Ana Retamal Atlassian Team Aug 27, 2019

Hi Thomas, welcome to the Community and thanks for reaching out.

I understand that you're installing Sourcetree on a VM, but it's not clear where Bitbucket Server is installed. Is it installed on a different machine?

If you're you still having this problem, it could be related to the Security levels in IE. Can you try the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if you can log in now! If it doesn't, tell us which Sourcetree version are you using so we can continue helping you.

Best regards,

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

61,290 views 127 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you