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Install failed with"Failed to check login for user"

Thomas Henricksen
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July 18, 2019

We are trying to install SourceTree on a corporate VM.  The VM is Windows 10 Enterprise(Version 1809). We are getting a certificate Error as well but we can login to the BitBucket server from the VM. We have setup IE to trust this URL. What steps do we need to take to resolve this issue?


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Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 27, 2019

Hi Thomas, welcome to the Community and thanks for reaching out.

I understand that you're installing Sourcetree on a VM, but it's not clear where Bitbucket Server is installed. Is it installed on a different machine?

If you're you still having this problem, it could be related to the Security levels in IE. Can you try the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Let us know if you can log in now! If it doesn't, tell us which Sourcetree version are you using so we can continue helping you.

Best regards,


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