It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I've some problem with my account login.

I've some problem with my account login. When I log in it appears an error page and it says something like "Ups, you did a request with incorrect format".

If I do the same process with incognito window it works properly. But I want to log in with SourceTree and it redirects to the normal browser and I couldn't continue the process.

I try to log in in another computers and it's the same problem, so I think the problem is in my account.

Hope you can help me.

Best regards.

1 answer

0 votes
Dario Bonotto Atlassian Team Friday

Hi @aitorerana ,

If everything works fine in an incognito window but you get the error in a normal browser window, please try the following:

  1. Clear browser cache and cookies, try to log-in again and see if this works
  2. If you are still getting the error after previous step, try to disable all the browser extensions/add-ons and see if this works. If it works you may want to re-enable them one by one to check which one is causing the issue.


I hope this helps.



Hi @Dario Bonotto ,

I've tried to disable the browser extension and now it works!! Now I added atlassian to my white-list and I won't have more problems.

Thank you very much!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

2,799 views 0 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you